Download Adobe Creative Cloud Uninstaller
Hanne Rylaarsdam
How to Download and Use Adobe Creative Cloud Uninstaller
If you are having problems with your Adobe Creative Cloud desktop app, such as updating or installing your apps, you may need to uninstall it and reinstall it. However, Adobe does not recommend that you uninstall the Creative Cloud desktop app unless you have a specific reason to do so. Uninstalling the Creative Cloud desktop app can affect other Adobe apps and services that depend on it.
In this article, we will show you how to download and use the Adobe Creative Cloud Uninstaller tool, which can help you remove the Creative Cloud desktop app completely from your device. We will also provide some tips and precautions to avoid potential data loss or errors.
Before You Uninstall
Before you run the Adobe Creative Cloud Uninstaller tool, make sure to follow these steps:
- Uninstall all Creative Cloud apps from your device. The Creative Cloud desktop app can only be uninstalled if all Creative Cloud apps (such as Photoshop, Illustrator, and Premiere Pro) have already been uninstalled. Learn how to uninstall or remove Creative Cloud apps.
- Verify that your files are synced to your Creative Cloud account. Files not synced to your Creative Cloud account could be lost. You can check the sync status of your files in the Creative Cloud Files folder. In case you get a sync error, learn how to fix file syncing issues in the Creative Cloud desktop app.
- (Enterprise users) Find out if you have admin privileges to uninstall. If you're an Enterprise user, you may not have admin privileges to uninstall your app. In this case, contact your admin.
- Make sure to take backups of relevant folders and files. Run the log collector tool to take a back-up of your log files. Save a copy of the following folders:
- macOS: /Library/Application Support/Adobe/CoreSync/
- Windows: C:\\Users\\\\AppData\\Local\\Adobe\\AdobeSync\\CoreSync and C:\\Users\\\\AppData\\Roaming\\Adobe\\CoreSync
- Quit any open Adobe apps, including the Creative Cloud desktop app itself. Close the remaining Adobe background processes in Task Manager (Windows) or Activity Monitor (macOS).
How to Download and Run the Adobe Creative Cloud Uninstaller Tool
The Adobe Creative Cloud Uninstaller tool is a utility for experienced users to clean up corrupted installations. It removes or fixes problem files and resolves permission issues in registry keys.
To download and run the Adobe Creative Cloud Uninstaller tool, follow these steps:
- Download the uninstaller for your version of Windows or macOS from this page.
- Extract the contents of the zipped file.
- Double-click the Creative Cloud Uninstaller.exe (Windows) or Creative Cloud Uninstaller.dmg (macOS) file.
- Select your language from the menu in the upper right.
- Select Repair. If your issue is resolved by repairing, you need not uninstall the Creative Cloud desktop app. If repairing doesn't fix the problem, proceed to Uninstall.
- If you proceeded to uninstall the app, select Close on confirmation.
Troubleshooting Tips
If you encounter any errors or issues while using the Adobe Creative Cloud Uninstaller tool, try these tips:
- Run the tool as an administrator. Right-click (Windows) or Control-click (macOS) the executable file and select Run as Administrator.
- Disable any antivirus or firewall software that may interfere with the tool.
- Contact Adobe Customer Care for further assistance. Provide them with your log files and any error messages you received.