Livezilla Chat

[Janyce Brits]

LiveZillaincludes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.

This software integrates Google Translate into its system. With this integration, the system can detect over 70 languages. This way, you have increased chances of gaining customers from different parts of the world. It also reduces the need for foreign customer support representatives.

On the following documentation page you can find a comprehensive listing of the chat session information being stored within Elasticsearch (and Zammad thus) which may help you to find limits better:

-attributes.html#chat-session

Hi all,Does anyone know if there is a live chat support app that works with OSTicket? Back in the day we had Zopim (now Zendesk) working with OST v1.6 but for whatever reason that integration is no longer supported. We are looking at open source chat tools like livehelperchat, livezilla, and mibew. Wondering if anyone has these working with OST or knows how we could integrate one of them. We get a lot of customers who chat with us and then we need to create a ticket manually in OSTicket after the chat session; it would be so nice to create this ticket directly in the chat system.Any advice and direction is greatly appreciated.Mark

You would have to search the forums as I do not recall any posts in the last few months about this. I'm sure that there are people who have an chat app they use, but its not something that interests me so I haven't really paid attension to it.

So far the only chat app I can find that claims to have an OST integration is Live Helper Chat. Silly name, but a surprisingly feature rich chat app. I haven't tested the plug-in yet but it claims to work with v1.9, so hopefully it will work with out v1.10 install. Here is the link to the plug-in in case anyone else is interested. -extension-394a.html

Yes, I agree with ntozier, please let us know. I have to apologize, but I didn't realize Zendesk bought Zopim chat and is now charging. I still have a free account with them ha! Can you send a screen shot of what the chat looks like by any chance?

Hi khadija94, I'm using LiveHelperChat in our website, with agents online they can chat with some client and create a ticket on OSTicket from desktop button (only web version of LHC). LiveHelperChat has a plugin for OSTicket, just needed an API key. Also if all agents are offline, LHC creates tickets from offline form directly to OSTicket.

This thread is old and completely unrelated to what you're asking help for. Please don't spam on other threads - multiple warnings will result in suspension from the Forum. Please open your own issue with your own details.

In June 2019, Fortinet's FortiGuard Labs discovered and reported 7 vulnerabilities in Live Chat, the Next Generation Live Help and Live Support System from LiveZilla that connects organizations to their website visitors. LiveZilla is a software company trusted by Fortune 500 companies and top universities, and has over 15,000 users.

In Listing 1, the parameter is sanitized using the DBManager::RealEscape filter function to avoid SQL injection. But unfortunately, there is a lack of quote sanitization here, which makes the filter function become ineffective. Hence, we just need to input the value without any quotes into the SQL query in order to exploit the vulnerability.

When analyzing the source code file in \livezilla\mobile\index.php, at line 84, we realize that the server echoes $language without proper sanitization, which can result in a Cross-Site Scripting (XSS) vulnerability.

Upon verifying the patches from the vendor, we realized that the patch in version 8.0.1.1 was incomplete. We informed the developer and provided them with the additional payload that can bypass the patch in version 8.0.1.1, and they provided a complete fix for this issue. Figure 15 shows the patch in version 8.0.1.2 from the vendor:

We also spotted the Comma Separated Value (CSV) file injection in the source code file \livezilla\_lib\functions.internal.man.inc.php. From lines 736 to 744 in Figure 22 we can see that the server attempts to export data in CSV format without sanitization.

In conclusion, the root cause for all of these vulnerabilities is the lack of trivial input sanitization. As a result, FortiGuard Labs found multiple vulnerabilities in the LiveZilla Live Chat software, ranging from medium to critical severity.

Note: If you are interested in this kind of assessment for your software or application, FortiGuard Labs provides a tailor-made vulnerability assessment and penetration testing service that can help you improve the security of your products. Visit for more information.

Hi Corey, Live Chat Software and Live Chat Services are two different things as Live Chat Software is self descriptive; means a software that someone can install on your computer and you can see who is coming on to your website by adjusting a few things. And in (Live Support Software), you use the services of live chat software provider, in this case, live chat agents are available 24/7 and support the visitors of your website on you behalf. Live chat software are available in different ranges regarding price and specifications. What I have experienced is, WG Live Chat Software is best for low sized business as well as large companies. Take a look into WG live chat software www.wglivechatsoftware.com(www.wglivechatsoftware.com) and see packages and features, see which package suits you.

Along with chatting, you can also send out personalized messages based on different criteria. Plus, you can use the chat widget as a contact form for offline messages or even to enable customers to sign up to your mailing list.

From email marketing to social media, LiveChat integrates seamlessly with a range of popular third-party apps and services. These include Zendesk, Messenger, HubSpot CRM, WhatsApp, Mailchimp, Salesforce, and others.

The way this plugin works is simple: a typical chat widget sits on the bottom right side of your WordPress website. Your website visitors can choose to chat with you, or you can actively engage them with chat invitations. Plus, you can use the widget as a contact form for offline messages or even to enable customers to sign up to your mailing list.

At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96% (read more).

When you go offline, your live chat widget is replaced with a ticket form. This means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.

We find we get about a ratio of about 6-1 of phone calls to text chats. During our chat hours, we probably get about 1 out of every 200 visitors using text chat. More encouraging though, probably about 1 in 10 of those people goes on to buy something.

i suggest

provide support- professional support system comes with lot of good features and affordable

Bold Chat - Enterprise level live chat support system comes with all good features.little bit costlier than any other chat programs

Zopim - Easy to integrate IM, free and premium options available

LiveZilla lives in a subfolder of the site, and is accessed directly using URLs under somesite.com/livezilla. I can't currently access it of course, because I haven't configured a route for this folder. So Symfony decides that this will be a 404.

LiveZilla is essentially a completely separate app living in its own folder here. It isn't dependent on the website hosting it. Is there a way to tell Symfony to ignore certain paths so that code like this can be executed without interference?

I have a sneaking feeling that I need to adjust the way I am looking at this as I can't find anything obvious in the Symfony docs about this, and the framework is pretty well thought out. The best I have come up with so far is hacking public/.htaccess, but it feels wrong somehow...

This means you should be able to access somesite.com/livezilla/index.php but a request to somesite.com/livezilla will redirect to the symfony front controller. So try changing your links to point to actual files within the sub-directory.

There is also nothing wrong with editing the .htaccess file to suit your needs. You just need a condition that checks if the request is to the sub-directory and if so use the same RewriteRule ^ - [L] as above to allow that request to continue.

OMQ acts as a central system. The knowledge database is the core of the system. It serves all communication channels. Every product uses the same knowledge database, and with every new inquiry each product receives, the artificial intelligence adds to its knowledge.

First of all, log into LiveZilla. If you do not already have an account, you can register here for a 30-day trial version. When the time-limit for the trial version runs out, it will be automatically changed to a free LiveZilla ONE license. Also, you have to install the LiveZilla Setup for your web server. Here, you will find step-by-step instructions on how to install the LiveZilla Setup.

Also, you can change the mode in which the chatbot works. You can set it to only receive chats when in Offline Mode, if no employees are available, or in Welcome Manager Mode, when the chatbot receives all chats.

You can additionally configure when the bot offers to forward an inquiry to an employee.

If the connection is successful, the chatbot will now have access to the OMQ knowledge database and it will immediately understand and answer customer questions. Customers will get quick answers to their questions. The service department will save time and money, and customer satisfaction will increase.

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