Free App To Make Phone Calls
Tabatha Pasqua
Dialpad offers multiple ways to make calls, including through the main dialer, search, or chat. In the desktop app, you can make a call from the main dialer by selecting the Phone icon and entering a contact's name or phone number. You can also change your caller ID before dialing. To make a call from search, select Search at the top of the app and enter a name, email address, company name, Dialpad number, or regular number. If searching by name, the contact must be a team member, saved contact, or synced contact. In case of duplicate names, hover over the Contact icon for additional information. Lastly, to make a call from a chat, simply select the Phone icon and Dialpad will immediately dial the contact.
I recently purchased an Australia and New Zealand Unlimited Plan, but have not been able to make any calls. Each time I have tried, I receive the following message "Sorry...the requested service is not available in your calling plan". Also, unable to receive calls too! So now I'm confused ( have I not set up properly, am I not dialling numbers correctly?) and worried that perhaps I have purchased an incorrect plan - although I made the purchase after long discussion and upon recommendation of Zoom's sale team.
I need to be able to call the landline of my office in Melbourne and vice-versa. I am however currently stuck in Greece (since COVID-19 outbreak) so I am wondering if my physical location is creating a problem.
I was told my plan isn't supported by Live Chat. I also submitted a ticket - and was the same thing - each time pointing me to video tutorials. I checked them out, but were not very helpful and my problem remains unsolved.
Not knowing is Zoom Phone is allowed to work while abroad, it is also possible that system doesn't work with the AU/NZ Calling Plan because your current IP address in Greece is out of the range for IP addresses in Australia and New Zealand. If this is the case, you might need to try using a VPN (Virtual Private Network) connection to a server in your home country before launching the Zoom App, so that it appears to Zoom that your in that country.
When I checked my profile to verify if the Calling Package is set properly to the AU/NZ Unlimited Calling Plan, I discovered that it was NOT! I needed to tick some boxes in order to assign the plan to myself and then confirm. Once completed, I was able to make calls to Australia...woohoo...finally!!! Cannot tell you how much I have stressed over this, and the lack of LIVE SUPPORT from Zoom was awful!
It has to do with my extension number - put simply, I don't want one lol! There is only one person in my "company" and that's me! So I don't need extension numbers! Ideally, I just want clients from Oz to call/reach me direct on the Zoom "Company" Number. Do you know if this is possible, and if so, how would I set that up?
I wonder if you might help me too. I have received a few calls, but I can't call out. I get the same message that KayGee got - "Sorry...the requested service is not available in your calling plan". Thanks for any assistance!
As was the case with KayGee, she hadn't assigned the calling plan to herself on the web portal under Admin > Phones System Management > Users and Rooms. Have you checked that? That is probably the key to allow you to call out.
If you are just getting started, it's a really good idea to walk through the Getting Started with Zoom Phone Admin page. Even if you are using Zoom Phone for just yourself, it is setup like a phone system for a whole organization.
When you click on the word Edit next to Route to you may need to Scroll UP in the list to see "User" depending upon what is currently selected. It's a little odd the way the options are presented.
Yesterday, I bought the Zoom United Pro package with "UK and IR Unlimited Calling". However, I cannot make outbound calls as I get the auto-message "the requested service is not available in your calling plan."
When I follow your instructions and go to "Users & Rooms" and click on my profile as "Owner" I get the screen below, which says I'm on the "Zoom Phone Basic" package. It won't let me assign to any other package.
So the situation is that I am able to make calls but NOT RECEIVE calls. I have recently returned to Australia (from Greece) and am wondering if perhaps this has caused some kind of issue - although, when I initially arrived in Oz, I was able to make and receive calls with no worries.
I am wondering if the issue with not being able to receive calls now, since it was working when you first came home is due to the network that you're on. Are you using the app through you WiFi of ethernet connected network that maybe has a firewall blocking the incoming calls? Have you tested in various locations?
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I'm OK with this. One of the more rewarding parts of my job is being able to help other people. It's high in the gratification quadrant when somebody comes back and says that our chat made a difference in their business.
So when a person calls me and we're 10 minutes into the call and it's not clear why they're calling I'm usually thinking to myself, "what was the reason they wanted to call me in the first place? What are they hoping to achieve?" and mostly, "How can I help?"
Most people don't get to the point and since the distance between my random inner-head mutterings and my mouth are too small and my ADHD too great, it often just blurts out of me like Tourette's syndrome, "Let me just stop you there. How can I best help you?"
1. Prepare! Write your set of bullet points on paper before the call. Write out the reason you're calling, your key points and "the ask" in advance and your time allotment so you can always refer back and make sure you're tracking to your plan.
2. You can start informally with banter - If I'm calling somebody I know a bit I usually try to start with a little friendly banter. If I know they like a sports team that might be a good start. If I saw their company in the press, heard that they saw somebody at an event that I know, they live in a town where a storm just rolled through - whatever. I think trying to humanize the call from the outset is good. When you jump straight into "sales pitch mode" it feels a bit strange.
Two things to watch for: 1) if you're trying banter to build rapport but not "feeling it" then quickly shift to business. Some people just aren't "chit chatters" and prefer to get on with things. I find that kinda boring, but I know some people are just wired that way. 2) some callers take this banter too far It starts to border on disrespectful of the person's time or wasteful of your 15 minutes. Don't be that person.
How long you go for is really a judgment call because there's no right answer. If it's somebody that I know really well and I confirm that they're not rushing to do something else I might even take 10-15 minutes just to "catch up." If it's a general acquaintance it's probably more like 3-4 minutes. If it's a first time call you might try to keep the banter at 2 minutes or less.
So even if the person you called is really chatty don't be undisciplined and let them talk too long. You have limited time on the call, presumably you called for a reason and you're chewing up your valuable clock.
3. Let them know why you're calling - When you're ready to pivot the conversation your next line should be some derivative of, "listen, the reason I'm calling is ... blah, blah, blah" 25% of people or less actually do this. They just talk and I'm not really sure why they called.
If you're calling for a reason, the sooner the recipient knows the sooner they can help. If the clock runs out they're not going to be able to help. Even if you don't have a single "ask" I recommend saying something like, "listen, I'm going to make this call short. I don't have anything I'm asking for, I was just hoping to get 10 minutes of your time to tell you what we're up to so that the next chance we get to meet down the line you've got more of an understanding."
4. Don't hang yourself - One of the other big mistakes callers make is going "off to the races" talking about their business without getting any feedback from the recipient of the call. This is bad enough in person but I promise you if you do it over the phone the recipient will start to tune out. If you listen closely you'll probably even hear the tapping of a keyboard. You can talk for a bit but then seek feedback and make sure the other person is "with you." When I used to do a lot of recruiting we used to call it "hanging yourself" because people who talk for long periods of time without seeking feedback are generally not self-aware or good at human interaction. Don't be that person.
5. Ask questions - The best trick for creating a two-way conversation is to ask questions. You can do this too early in the call and you can't be an interview factory, but polite questions relevant to your topic are appropriate. It will help ensure that you don't do all the talking. Plus, when you listen you learn more anyways.
6. Know what "the ask" is - If you're set up a call with somebody then know in advance why you're calling and what you plan to ask for. Don't ask for four things or you'll get none. Don't ask for big favors unless you have a tight relationship. Don't assume that this will be the one and only time you'll ever talk to the person. If you cultivate a good long-term relationship through patience, persistence and reciprocity there will be many more occasions. So by all means have an "ask" but make it: obvious, easy for them to achieve and of a limited number - preferably one.
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