App suddenly stopped sending email on leave requests

[Keir Badger]

Hi

We have been running Jorani  v0.4.1 for a few weeks now without any issue

Today it has stopped sending emails when a new leave request is created - password reset emails are fine

I increased the log_threshold to 4 and the app log is not showing any email activity on new leave requests

If I do a password reset I get this 

DEBUG - 2015-10-12 15:52:49 --> Helper loaded: email_helper

DEBUG - 2015-10-12 15:52:49 --> Helper loaded: html_helper

DEBUG - 2015-10-12 15:52:49 --> MY_Email Class Initialized (Engine: phpmailer)

DEBUG - 2015-10-12 15:52:49 --> Language Class Initialized

DEBUG - 2015-10-12 15:52:49 --> Language file loaded: language/english/email_lang.php

DEBUG - 2015-10-12 15:52:49 --> File loaded: application/views/emails/en/password_reset.php

DEBUG - 2015-10-12 15:52:49 --> Language file loaded: language/english/email_lang.php

But when i create a new leave request there is no call to the email_helper

The /var partition had run out of disk space and I thought this was the issue but this has been resolved and the httpd container restarted

Thanks and rgds

Keir

[Benjamin BALET]

You should upgrade to 0.4.3 and use testmail.php at the root of this version. It contains an extended log and provides additional hints. I can tell you that most of problems (in fact all problems) are coming from other parties...

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[Keir Badger]

Will do the upgrade 

testmail.php works fine 

Test of your e-mail configuration

INFO: Selecting SMTP Protocol.
SERVER -> CLIENT: 220 LDNPSMMGCH13.EXTERNAL-RELAY14.RECEIVE.CONNECTOR
CLIENT -> SERVER: EHLO gbrdsr000002622
SERVER -> CLIENT: 250-LDNPSMMGCH13.intranet.barcapint.com Hello [10.33.31.239]
250-SIZE 26214400
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250 XEXCH50
CLIENT -> SERVER: MAIL FROM:
SERVER -> CLIENT: 250 2.1.0 Sender OK
CLIENT -> SERVER: RCPT TO:
SERVER -> CLIENT: 250 2.1.5 Recipient OK
CLIENT -> SERVER: DATA
SERVER -> CLIENT: 354 Start mail input; end with .
CLIENT -> SERVER: Date: Mon, 12 Oct 2015 15:42:13 +0100
CLIENT -> SERVER: To: Test e-mail
CLIENT -> SERVER: From: Jorani application
CLIENT -> SERVER: Subject: Test Message
CLIENT -> SERVER: Message-ID: <2a31b06577e54dfdffa8d9c6f9838741@gbrdsr000002622>
CLIENT -> SERVER: X-Priority: 3
CLIENT -> SERVER: X-Mailer: PHPMailer 5.2.9 (https://github.com/PHPMailer/PHPMailer/)
CLIENT -> SERVER: MIME-Version: 1.0
CLIENT -> SERVER: Content-Type: text/plain; charset=UTF-8
CLIENT -> SERVER: Content-Transfer-Encoding: 8bit
CLIENT -> SERVER:
CLIENT -> SERVER: This is a test.
CLIENT -> SERVER:
CLIENT -> SERVER: .
SERVER -> CLIENT: 250 2.6.0 <2a31b06577e54dfdffa8d9c6f9838741@gbrdsr000002622> Queued mail for delivery
CLIENT -> SERVER: QUIT
SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
INFO: Message sent.

Troubleshooting

In case of error, here are some additional steps:

• Check the configuration with your IT Admin team.
• If you are using GMAIL, please read this article.
• The STMP port may be blocked by your organization/server's security policy.
• Some antivirus block STMP port.
• Some SMTP server require the application server (eg Jorani) to be whitelisted.
• Your webhosting company may forbid email functions.
• Maybe that the emails are sent but put into SPAM folder.

Its almost like the create leave code is no longer calling the email code

Rgds

[Benjamin BALET]

Double check the email address and that this email address is the address of the line manager (ie there is a relation between an employee and another one- the line manager)

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[Keir Badger]

upgraded to 4.3 and still the same 

password reset emails work

testmail.php works, both from command line and through the browser

leave request emails are not getting generated/sent

0.4.3 sendmail.php output for info 

INFO: Selecting SMTP Protocol.
SERVER -> CLIENT: 220 LDNPSMMGCH13.EXTERNAL-RELAY14.RECEIVE.CONNECTOR
CLIENT -> SERVER: EHLO gbrdsr000002622
SERVER -> CLIENT: 250-LDNPSMMGCH13.intranet.barcapint.com Hello [10.33.31.239]
250-SIZE 26214400
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250 XEXCH50

CLIENT -> SERVER: STARTTLS
SERVER -> CLIENT: 220 2.0.0 SMTP server ready

CLIENT -> SERVER: EHLO gbrdsr000002622
SERVER -> CLIENT: 250-LDNPSMMGCH13.intranet.barcapint.com Hello [10.33.31.239]
250-SIZE 26214400
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES

250-AUTH
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250 XEXCH50
CLIENT -> SERVER: MAIL FROM:
SERVER -> CLIENT: 250 2.1.0 Sender OK
CLIENT -> SERVER: RCPT TO:
SERVER -> CLIENT: 250 2.1.5 Recipient OK
CLIENT -> SERVER: DATA
SERVER -> CLIENT: 354 Start mail input; end with .

CLIENT -> SERVER: Date: Mon, 12 Oct 2015 16:47:26 +0100

CLIENT -> SERVER: To: Test e-mail
CLIENT -> SERVER: From: Jorani application
CLIENT -> SERVER: Subject: Test Message

CLIENT -> SERVER: Message-ID: <7178cd560e03f0ee08d8c5a6d64f3e09@gbrdsr000002622>
CLIENT -> SERVER: X-Mailer: PHPMailer 5.2.12 (https://github.com/PHPMailer/PHPMailer/)

CLIENT -> SERVER: MIME-Version: 1.0
CLIENT -> SERVER: Content-Type: text/plain; charset=UTF-8
CLIENT -> SERVER: Content-Transfer-Encoding: 8bit
CLIENT -> SERVER:
CLIENT -> SERVER: This is a test.
CLIENT -> SERVER:
CLIENT -> SERVER: .

SERVER -> CLIENT: 250 2.6.0 <7178cd560e03f0ee08d8c5a6d64f3e09@gbrdsr000002622> Queued mail for delivery
CLIENT -> SERVER: QUIT
SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
INFO: Message sent.

On Monday, October 12, 2015 at 4:01:29 PM UTC+1, Keir Badger wrote:

[Keir Badger]

checked email addresses - all look fine

about 60 users affected and email was working fine last week 

Cheers

Keir

On Monday, October 12, 2015 at 4:01:29 PM UTC+1, Keir Badger wrote:

[Benjamin BALET]

Double check the email address and that this email address is the address of the line manager (ie there is a relation between an employee and another one- the line manager)

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[Keir Badger]

One of those days :/

Its now working  !!!! 

Cheers again for the help

Rgds

Keir

On Monday, October 12, 2015 at 4:01:29 PM UTC+1, Keir Badger wrote: