Canned Responses for new Ticket System

[mlipscomb]

Second part of this:
Please respond also with all Canned Responses from each WG. These are
all workgroup-specific, so each team needs their own.

[Jennifer Marriott]

Hey Matt,

I don't do T&L anymore but for T&L I can suggest a response that
includes checking with all the major guidelines, such as superscript
TM or R beside the first mention of the page, and making sure that any
logo requests have been requested - if not using the badges that are
offered that have registration for commercial use, but not approval
needed. The disclaimer should only be added to any website upon
approval, and that language should be included in the approval email.
Having that reminder would give everyone that has applied notice of
what is going to be checked on their site regarding T&L, to help them
be prepared.

Sorry to hijack but an added question - There was a team working on
new badges. Has anything come out of that? More diversity in ready
made badges would really lessen the load on conditional logo usage
approvals.

Jenny

On Aug 18, 3:54 pm, mlipscomb <matt.lipsc...@community.joomla.org>
wrote:

[mlipscomb]

Thanks for piping in there Jennifer - the T&L issues the CWGs face
daily could very possibly be easily addressed here....

Adopting a standardized "T&L" canned response for the teams could be
the best route to go on this. I'll get with Marko to find out exact
wording, etc - haven't checked to see if he has access on this list or
not.

As to the ready-made badges, I believe there may be some more
discussion on that, but to be honest I've not kept up with it much.
Maybe a thread should be started to propose some other ready-made's
that can move that forward. There also may be a bit of confusion as
to the difference between these ready-made badges and "contributor
badges" which has also been on the discussion table. Wanna start a
new topic for it? :-)

~Matt

On Aug 18, 11:55 pm, Jennifer Marriott <marpomultime...@gmail.com>
wrote:

[mlipscomb]

It is about to be 10 days now with no response here of canned
responses.

Can each team post those here no later than Sep 1 please so this can
move forward.

[mlipscomb]

I have heard from a few that the concept of "Canned Responses" seems
to be foreign, so let me try to explain myself better :-)

If a team member creates a ticket for a user those tickets would have
a "standard" message for different scenarios - let's say for example a
newly submitting listing in the JRD is not in compliance with the TM
requirements. A ticket would be started by the team member reviewing
the listing notifying the listing owner of this.

The canned response that is selected to insert into the ticket may be:

-------TM RULES NOT FOLLOWED---------- (the title of the canned
response)
Your submission to the Joomla! Resources Directory is currently
pending.
Your site is not in compliance with the Trademark Guidelines for using
the Joomla name and/or logo.
Please review the submission checklist found here:
http://resources.joomla.org/approval-checklist.html
You have 14 days to correct this issue otherwise your pending listing
will be removed and you will need to resubmit your listing again for a
new review.

Please remember to login to your account at http://xxx.joomla.org to
respond to this ticket, or reply to this email. Make sure to *NOT*
change the email subject as it contains the ticket number assigned to
this issue.

Regards,
Joomla! Resources Directory - Editorial Team
http://resources.joomla.org

Are you on J!People yet? Visit the Resources Directory Group - we'd
love your feedback!
http://people.joomla.org/groups/viewgroup/24-Joomla+Resources+Directory.html

[vdrover]

I thought these were automated messages used to reply to incoming
email?

This part of your original message seems like it is a contact form
folks fill out when hitting the contact button.

[quote]If you had a form available for the above questions, what
fields would the team want available? (i.e., what extra questions
need asked that are specific to your team)[/quote]

[mlipscomb]

A canned response is not an automated message (i.e., an
autoresponder).

A canned response is a reply or a message that is placed into your
response to keep the team member from having to type the same thing 20
times a day.

As to the form - when someone goes to the ticket site (or possibly
directly on the family of sites) they can submit a ticket. Each
working group can have it's own fields specific to their site.

[vdrover]

JED Team (full doc shared here with MUCH better formatting:
https://docs.google.com/document/edit?id=127QNeYLygNSi7IMolHGr-qfGCylbz2R78tSn5jcdnKA&hl=en#
)

INCOMING Messages/Requests

1. What are the typical requests the team gets though email? (For
example, 'My listing was unpublished...')
1. Why was my listing unpublished?
Answer: A listings may be unpublished for a variety of
reasons such as violations of the JED Terms of Service or security
vulnerabilities. When extensions are unpublished, an email is sent to
the extension owner. Please check your email (including your spam
folder) for an email from the following domain: extensions.joomla.org
2. My extension received a suspicious vote/review, how do i
remove it?
Answer: The JED does not manipulate the votes and reviews
on the JED unless it violates the Terms of Service or is made
fraudulently. If you feel either of these situations apply to you,
please provide all relevant details. If this message is in regards to
a review, please use the “Reply” feature to rebut the issues raised by
the reviewer.
3. My extension received a review that violates the TOS, how
do i remove it?
Answer: The JED does not manipulate the votes and reviews
on the JED unless it violates the Terms of Service or is made
fraudulently. In most cases, your only recourse is to use the “Reply”
feature to rebut the issues raised by the reviewer. If you still feel
that the review violates the TOS, please provide all relevant details.
4. I do not recognize the reviewer of my extension as a
customer, can i please get their contact information?
Answer: For privacy reason, we cannot distribute the
contact information of JED members. Please use the “Reply” feature to
rebut the issues raised by the reviewer.
5. When will my extension get published?
Answer: Extensions are processed in the order they are
received and published when they meet all the requirements specified
in the Terms of Service. If an extension is not suitable for
publication on the JED as submitted, the developer will be contacted
directly by email. Please check your email (including your spam
folder) for an email from the following domain: extensions.joomla.org
[A link to our pending extension list will be useful]
6. Where are the rules for publishing my extension on the
JED?
Answer: The JED Terms of Service can be found at the
following URL: http://extensions.joomla.org/tos
7. Where are the forms to apply for a Trademark license from
OSM?
Answer: The application forms and supporting documents to
use the Joomla Trademark can be found at the following URL:
http://opensourcematters.org/joomla-name-and-logo-use-requests.html
8. Can I license my extension as non-GPL?
Answer: To be listed on the JED, all extensions must be
GPL-licensed.
9. Can I sell my extension and still be listed on the JED
Answer: The GPL explicitly allows the commercialization of
your GPL-licensed application. However, developers may not place
additional restrictions on the use or distribution of their
applications either in the extensions itself or in the supporting
documents on the extension web site. New extensions submitted to the
JED will be examined for compliance to these guidelines in accordance
with the Terms of Service that can be found at the following URL:
http://extensions.joomla.org/tos
10. Move my listing to another category.
Answer: Extensions on the JED will be listed in only one
category. Assignment to a category is at the discretion of the Joomla!
Extensions Directory team. If you would like to change the category of
your extension, please justify why the current category is less
appropriate than the requested category.
11. Create an extension-specific category for my listing.
Answer: Extensions-specific categories are created when
five or more extension-specific (child) extensions have been published
for one particular (parent) extension. The developer(s) of the child
extensions must be different and independent from the developer of the
parent extension.
12. Why was a vote/review removed from my listing?
Answer: During our regular maintenance of the JED,
published reviews and votes may be identified as either (i) a
violation of the TOS or (ii) resulting from fradulent/abusive
activity. Reviews and votes identified as such are removed without
notice.
2. If you had a form available for the above questions, what fields

would the team want available? (i.e., what extra questions need asked
that are specific to your team)

1. Listing URL
2. JED Username
3. Email address

o

3. What would be the amount of time that a ticket goes unanswered
before it should be escalated?
1. 5 days

o

4. What reply would the ticket system send.
1. see above, though each should have some footer like:
Regards, Editorial Team Joomla Extensions Directory



OUTGOING Messages/Requests

1. What are the typical requests the team gets though email? (For
example, 'My listing was unpublished...')

1. Non-GPL extension

o
o Thank you for submitting [EXTENSION NAME] to the Joomla!
Extensions Directory.
o
o Unfortunately I have to inform you that since 01-
March-2009 we no longer publish any non-GPL extensions. Please see the
following link for more information.
o
o http://community.joomla.org/blogs/leade ... -2009.html
o
o The decision to only publish GPL extensions is only about
the license, and not if the extension is commercial or non-commercial.
o
o If possible, please reconsider the license for your
extension. If you choose to relicense to GPL, then you are welcome to
resubmit it to JED.
o
o Regards,
o
o [YOUR NAME]
o Editorial Team
o Joomla! Extensions Directory
o

2. Template 2 - GPL extension with logo violation:

o
o Thank you for submitting your extension [EXTENSION NAME]
to the Joomla! Extensions Directory.
o
o We at the Joomla Extensions Directory have a direct
interest in
o maintaining the integrity of the Joomla brand. As such, we
cannot
o allow violations of the Joomla trademark, logo, brand etc.
to be
o placed in or linked from the Joomla Extensions Directory.
o
o Specifically, sites that use the Joomla logo need to be
licensed.
o
o DOMAIN is such a site.
o
o You can find more information about our policy about in
the following blog:
o http://community.joomla.org/blogs/commu ... n-jed.html
o
o We are happy to give you a such license to on your website
since you have released your extensions for Joomla! under GNU GPL
license.
o
o If you have already obtained a license, no further action
is required. Otherwise, you need to complete the following forms:
o
o http://www.opensourcematters.org/logo-use-request.html
o
o Alternatively, you may use conditional use logos and
stickers as described here:
o
o http://www.joomla.org/about-joomla/the- ... logos.html
o
o This sounds maybe a little circumstantial, but I think you
agree that
o trademarks are very important.
o
o When you receive your license approval from OSM, please
forward it to te...@extensions.joomla.org with a copy of this message
so we may publish your extensions which are otherwise approved for the
JED.
o
o Thank you for your prompt attention in this matter, and
for your
o continued participation in our community,
o
o Regards,
o
o [YOUR NAME]
o Editorial Team
o Joomla! Extensions Directory
o

3. Template 3 - GPL extension with domain violation

o
o Thank you for submitting your extension [EXTENSION NAME]
to the Joomla! Extensions Directory.
o
o We at the Joomla Extensions Directory have a direct
interest in
o maintaining the integrity of the Joomla brand. As such, we
cannot
o allow violations of the Joomla trademark, logo, brand etc.
to be
o placed in or linked from the Joomla Extensions Directory.
o
o Specifically, sites that use the Joomla logo need to be
licensed.
o
o [DOMAIN] is such a site.
o
o You can find more information about our policy about in
the following blog:
o http://community.joomla.org/blogs/commu ... n-jed.html
o
o We are happy to give you a such license to on your website
since you have released your extensions for Joomla! under GNU GPL
license.
o
o If you have already obtained a license, no further action
is required. Otherwise, you need to complete the following forms:
o
o http://www.opensourcematters.org/logo-use-request.html
o
o Alternatively, you may use conditional use logos and
stickers as described here:
o
o http://www.joomla.org/about-joomla/the- ... logos.html
o
o This sounds maybe a little circumstantial, but I think you
agree that
o trademarks are very important.
o
o When you receive your license approval from OSM, please
forward it to te...@extensions.joomla.org with a copy of this message
so we may publish your extensions which are otherwise approved for the
JED.
o
o Thank you for your prompt attention in this matter, and
for your
o continued participation in our community,
o
o Cheers,
o
o [YOUR NAME]
o Editorial Team
o Joomla! Extensions Directory
o
o

4. Template 4 - Non-GPL extension with a domain violation

o
o Quote:
o Thank you for submitting your extension [EXTENSION NAME]
to the Joomla! Extensions Directory.
o
o We at the Joomla Extensions Directory have a direct
interest in
o maintaining the integrity of the Joomla brand. As such, we
cannot
o allow violations of the Joomla trademark, logo, brand etc.
to be
o placed in or linked from the Joomla Extensions Directory.
o
o Extensions that use Joomla or a derivative of Joomla in
the extension
o name or the domain name need to be licensed.
o
o [URL] is a such names.
o
o You can find more information about our policy about in
the following blog:
o http://community.joomla.org/blogs/commu ... n-jed.html
o
o We would be happy to give you a license. However, we have
as policy to
o not give any license to developers that have non-GPL
extensions.
o
o If you want to get your extension listed you need either
to change
o license or change domain name so that the name doesn't
contain "Joomla" or a
o derivative of it.
o
o Thank you for your prompt attention in this matter, and
for your
o continued participation in our community,
o
o Regards,
o
o [YOUR NAME]
o Editorial Team
o Joomla! Extensions Directory
o

5. Template 5 - GPL extension with wrong download url

o
o Thank-you for your submission to the JED.
o
o We have verified your submission but note that the
download url you provided is just link to your homepage. The JED
requires a direct download link, even if a subscription is required to
process the download.
o
o Please forward the appropriate url so we can complete the
approval of your extension.
o
o Regards,
o
o [YOUR NAME]
o Editorial Team
o Joomla! Extensions Directory
o

6. Template 6 - File sharing download link

o
o Thank you for submitting your extension [EXTENSION NAME].
o
o I see that you are hosting your extension in a fileshare
service. We don't usually link to fileshare services from JED.
o
o PLEASE host your extension on your website or use
o joomlacode.org (which is a free service) to host your
extension?
o Thanks!
o
o Best regards
o
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

7. Template 7 - Broken link for published extension

o
o Hello,
o
o I was going over the listings on the Joomla! Extension
Directory and I noticed that your listing for [EXTENSION] had links
that pointed to pages that no longer exist. We have temporarily
unpublished your extension listing to avoid confusion.
o
o Please let us know when you have a working link for this
so we can republish your extension.
o
o Only for non-commercial projects:
o Avoid reaching bandwidth limit, server downtime by
creating a source code repository for your files
o
o - Please consider to create a JoomlaCode.org project where
you can have a download area, tracker,
o forum and other resources to help developers and your
extensions users.
o With JoomlaCode.org we aim to help build Open Source tools
and extensions for the Joomla!
o user community by providing resources to help developers
work together in an Open Source spirit.
o Visit: JoomlaCode.org http://www.joomlacode.org
o
o - Alternatives:
o GoogleCode - http://code.google.com/
o SourceForge - http://sourceforge.net/
o
o Please let us know when you have a working link for this
so we can republish your extension:
o
o Please read:
o - Submitting an extension to JED: http://extensions.joomla.org/help2?start=2
o - Speeding up Extension Approval - viewtopic.php?
f=262&t=414756
o - JED FAQ: http://docs.joomla.org/Joomla!_Extension_Directory_FAQs
o - JED Rules: http://extensions.joomla.org/tos
o
o Please make the appropriate changes and notify us so that
we can take another look.
o
o Best regards
o
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

8. Template 8 - Voting abuse

o
o Hello,
o
o I am investigating abuse of the JED voting system.
o
o In our rules (scroll down to voting section)
o
o http://extensions.joomla.org/tos
o
o we state that owners may not vote for their own
extensions, nor other extensions in their own category. In the rules,
it also clearly states that other developers with ties to the
extension, associates, etc may also not vote for your extension.
o
o We've unpublished your extensions pending your response.
o
o You have no fewer than three clone accounts voting and
commenting up your own extensions. This is clearly an attempt to
affect the ratings of your own extensions, and is patently
unacceptable.
o
o While we are certain of the infractions we would still
welcome any response or explanation from you. We will issue our ruling
as to the extent of your suspension shortly thereafter.
o
o Extensions:
o [LIST OF EXTENSIONS UNPUBLISHED]
o
o Best regards
o
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

9. Template 9 - Failed Install

o
o Hello,
o
o Thank-you for your extension submission to the JED.
o
o Unfortunately upon attempting a trial install of
[ EXTENSION NAME ] we received an error and could not continue. The
exact error was:
o
o * [ INSTALL ERROR ]
o
o Please correct the issue of installation with your
extension and notify us when it has been corrected so that we may
continue with the approval process.
o
o Regards,
o
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

10. Template 10 - Clone Voting

o
o Hello,
o
o During the course of our regular maintenance of the Joomla
Extensions Directory, we have detected voting irregularities for all
of your extensions:
o
o [LIST EXTENSIONS]
o
o Specifically, we detected numerous accounts attached to
the IP addresses used by your user account [USER ACCOUNT]. As a group,
the votes by these accounts were clearly made to increase the average
vote for your extensions and reduce the average vote for other
extensions in the categories where your extensions are published.
o
o As such, we have concluded that you have been violating
JED policy by "clone voting". All activity on the JED related to these
accounts has been removed.
o
o We have a strict policy in cases where clone voting
occurs; all your extensions have been unpublished. However, we have
flexibility in the length of time your extensions will be removed.
This can range from weeks, to months to a permanent ban.
o
o To help us make this determination, please list all
accounts you have been using to clone vote for your extensions.
o
o Regards,
o
o [NAME]
o Curatorial Team
o Joomla! Extensions Directory
o

11. Template 11 - Broken link for published extension (GPL non-
commercial)

o

12. Hello,

o
o I was going over the listings on the Joomla! Extension
Directory http://extensions.joomla.org
o and I noticed that your listing had links that pointed to
pages that no longer exist.
o We have temporarily unpublished your extension listing to
avoid confusion.
o
o Please let us know when you have a working link for this
so we can republish your extension:
o [EXTENSION NAME - JED LINK]
o
o Only for non-commercial projects:
o Avoid reaching bandwidth limit or server downtime by using
a free code repository for your files.
o See how we can help you for Extensions distribution: -
http://docs.joomla.org/Extensions_distribution
o
o Please read:
o - JED FAQ: http://docs.joomla.org/Joomla!_Extension_Directory_FAQs
o - JED TOS: http://extensions.joomla.org/tos
o
o Best regards
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

13. Template 12 - Mail for extensions with security problems -
unpublish notice

o
o Subject: Security Issue: [Extension name]
o
o Hello,
o We have just received a report about a vulnerability in
your extension.
o Security Issue for: [Extension Name + JED URL]
o
o Your extension was temporarily unpublished from JED.
o
o See security report at:
o Vulnerable Extensions List - http://docs.joomla.org/Vulnerable_Extensions_List
o
o Please solve the issues and:
o 1- Attach the new zip file at your actual JED listing
o 2- Change the extension version at your JED listing
o 3- Notify us by mail and,
o 4- Provide a link to the official update release notice on
your website so we can mark as resolved on the VEL and then forum/
tweet out the news.
o 5- We will republish your listing.
o
o Note: When replying to this email, please use reply-all so
that the team email (te...@extensions.joomla.org) is CC'ed.
o
o Best regards
o
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

14. Template 13 - Extensions with GPL issues

o
o Subject: GPL issues for:
o
o Thank you for submitting an extension to the Joomla!
Extensions Directory (JED).
o Upon downloading and reviewing your extension, we found
one or more of the following
o to be missing from your extension to be able to list it as
GPL:
o Extensions GPL notices - http://docs.joomla.org/Extensions_GPL_notices
o
o Please make the appropriate changes, and:
o - make a new package for your extension
o - re-upload the new package to your actual JED entry.
o After you do that, please notify us so that we can take
another look and publish your extension.
o
o
o You find more infos on GPL here:
o - http://www.gnu.org/copyleft/gpl.html
o - http://community.joomla.org/blogs/leade ... -2009.html
o
o Note: When replying to this email, please use reply-all so
that the team email (te...@extensions.joomla.org) is CC'ed.
o
o Best regards
o
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

15. Template 14 - Extension published

o


Note: to be used when concluding email exchanges so other
editors know the issue its solved
o New submissions when approved automatically send email to
developers
o
o Hi,
o
o Extension published at JED - Joomla Extensions Directory -
http://extensions.joomla.org
o
o - Remember to read the rules specific for Developers:
Promoting Your Extension Listing, Reviews and Voting, Violations -
http://extensions.joomla.org/tos
o
o - You find the JED FAQ at: http://docs.joomla.org/Category:JED
o
o Note: When replying to this email, please use reply-all so
that the team email (te...@extensions.joomla.org) is CC'ed.
o
o Best regards
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

16. Template 15 - Adult Web Content

o
o Hello [person/extension owner]!
o Thank you for submitting your extension
o [EXTENSION NAME] - [extension URL]
o Your extension has not been approved because it violates
the TOS regarding adult or sexually explicit material contained on the
developer/extension website:
o
o Developer Sites
o 3. Extension home and demo sites must not contain content
of an adult or sexually explicit nature.
o http://extensions.joomla.org/tos
o
o Note: When replying to this email, please use reply-all so
that the team email (te...@extensions.joomla.org) is CC'ed.
o
o Best regards,
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

17. Template 16 - Double listed extensions

o
o Hi,
o
o At JED you are not allowed to list two versions of the
same extension if both are commercial.
o
o Your extensions:
o [EXTENSION NAME] - [extension URL]
o [EXTENSION NAME] - [extension URL]
o
o This is considered double-listed and the more recent at
JED will be unpublished.
o If you want, you can list a lite version as non-commercial
and a pro version as commercial.
o
o - You find the JED FAQ at: http://docs.joomla.org/Joomla!_Extension_Directory_FAQs
o
o Note: When replying to this email, please use reply-all so
that the team email (te...@extensions.joomla.org) is CC'ed.
o
o Best regards,
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

18. Template 17 - Subject: Extension name conflict

o
o Hi,
o
o Thank you for submitting your extension to Joomla!
Extensions Directory.
o We found that your extension name its in conflict with
another extension already listed at JED.
o You are required to change your extension name as its too
similar to:
o [EXTENSION NAME] - [actual extension URL or extension ID
if its in the pending list]
o
o How to solve?
o A- Please be creative:
o - Brand: think about marketing for your extension, not for
other brand!
o - Create an easy and cool name, different from any
extension (company names not included)
o - Hint: don't use a descriptive name, go for a new name
and start your own brand
o FAQ: Extensions name - http://docs.joomla.org/Extensions_name
o
o B- Then the distribution part:
o 1- Update your XML file tags NAME and MENU
o 2- Rename your files to reflect the new extension name
o 3- Repack and re-attach the file to your actual JED entry
o 4- Revise the mentions to the extension at your website
o
o Send us an email when done so we could take a new look on
your entry.
o The JED entry name will be changed by us when approved.
o Thank you for your participation in our community.
o
o Note: When replying to this email, please use reply-all so
that the team email (te...@extensions.joomla.org) is CC'ed.
o
o Best regards,
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

19. Template 18 - Restrictions to GPL

o
o Hi,
o Thank you for submitting an extension to the Joomla!
Extensions Directory (JED).
o [EXTENSION NAME] - [extension URL]
o Unfortunately I have to inform you that we no longer
publish any non-GPL extensions or with restrictions to GPL license.
o From JED TOS: "Only extensions licensed as GPL will be
listed with the exception of the Tools category. Additional
restrictions may not be placed on top of the GPL"
o http://extensions.joomla.org/tos
o
o Note: You are not allowed to make restrictions to GPL
licensed files as your file will not be considered a proper GPL
extension licensed
o You can limit support for one site, but not single domains
installations, or limitations on redistribution or code changes.
o
o To be able to list it as GPL please read:
o - GPL license: http://www.gnu.org/copyleft/gpl.html
o - Joomla Extensions GPL notices - http://docs.joomla.org/Extensions_GPL_notices
o
o Please revise your license wording:
o After you do that, please notify us so that we can take
another look and publish your extension.
o
o Note: When replying to this email, please use reply-all so
that the team email (te...@extensions.joomla.org) is CC'ed.
o
o Best regards,
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

20. Template 19 - Zip file asked

o
o Hi,
o
o Extension verification control for:
o [EXTENSION NAME] - [extension URL]
o
o Thank you for submitting your extension to Joomla!
Extensions Directory.
o JED performs regular file verifications, following
security reports or randomly for quality consistence.
o To be able to review your extension, you are required to
upload a copy to your actual JED entry.
o - The zip file you will upload needs to be exactly the
same as the file you distribute for your users/clients.
o - This copy will be used for JED directory and extensions
management and will not be public disclosed.
o - Please keep this copy updated anytime.
o
o Failing to comply to this email request will get your
extension unpublished.
o
o Before uploading, please verify that your file does does
not have any of the major reasons that get extensions unpublished:
o 1- Extensions GPL notices - http://docs.joomla.org/Extensions_GPL_notices
o 2- Extensions name - http://docs.joomla.org/Extensions_name
o 3- JED Entries License Checklist -
http://docs.joomla.org/JED_Entries_License_Checklist
o
o Send us an email when done so we could take a new look on
your entry.
o Thank you for your participation in our community.
o
o Note: When replying to this email, please use reply-all so
that the team email (te...@extensions.joomla.org) is CC'ed.
o
o Best regards,
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

21. Template 20 - Extension JED identification

o
o Hi,
o
o Thank you for submitting your extension to Joomla!
Extensions Directory.
o We found that your extension name brings issues on clear
identification.
o This is important in security reports, votes and reviews
form users at JED, even at searching JED!
o
o 1- XML tag:
o <name>??????</name>
o <menu>????????</menu>
o
o 2- File name: com_?????.xml
o
o 3- Alias on JED [EXTENSION NAME]
o Extension JED identification: [EXTENSION NAME]- [JED URL /
ID]
o
o You are required to change your extension name and make
this easier to users with a single name!
o We created a FAQ to help you
o FAQ: Extensions name - http://docs.joomla.org/Extensions_name
o
o Note:
o Extensions for Joomla 1.5: Some changes could impact on
compatibility with installed sites. If so, please change what can be
done and include the new name in XML file (description tag or in a
comments line).
o Extensions for Joomla 1.6: a unique name will be required
has no legacy issues will be involved.
o Ask for our assistance if you need it.
o
o Send us an email when done so we could take a new look on
your entry.
o The JED entry name will be changed by us when approved.
o Thank you for your participation in our community.
o
o Note: When replying to this email, please use reply-all so
that the team email (te...@extensions.joomla.org) is CC'ed.
o
o Best regards,
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org
o

22. Template 21 - Voting and Reviews Not Manipulated

o
o Quote:
o Hi,
o
o Recently you reported a listing review or rating, but this
review does not violate the Terms of Service. The JED Editorial Team
does not manipulate reviews or rating for commercial disputes, but
rather offers the developer the option to publicly respond to each
review. Because of this, the rating or review has not been changed or
removed.
o
o In the event that actual fraud is determined, it will be
done so by the JED Editorial Team and the Monitoring System that
exists.
o
o Note: When replying to this email, please use reply-all so
that the team email (te...@extensions.joomla.org) is CC'ed.
o
o Best regards,
o [YOUR NAME]
o Editorial Team - Joomla! Extensions Directory
o http://extensions.joomla.org

2. If you had a form available for the above questions, what fields

would the team want available? (i.e., what extra questions need asked
that are specific to your team)

1. Listing URL
2. JED Username
3. Email address


3. What would be the amount of time that a ticket goes unanswered
before it should be escalated?

5 days


4. What reply would the ticket system send.

see above

[Cristina Solana | Nightshift Creative]

Hi Matt,

Updated list of "typical requests" received by JUG Team with
corresponding Canned Responses below:

* My group name was changed
* My domain name URL is not in my listing
* I need to change my username
* I found a duplicate listing


------------------------------------


/// My group name was changed ///

Hello [CONTACT],

The name you requested does not meet the naming conventions criteria
for Joomla! User Groups.

If you would like to learn more about the naming conventions, please
take a look here:

http://community.joomla.org/user-group-faqs.html
http://community.joomla.org/user-groups-terms-of-service.html
http://community.joomla.org/user-group-approval-checklist.html

Thank you,

Joomla! User Groups Team


------------------------------------


/// My domain name URL is not in my listing ///

Hello [CONTACT],

It appears that your domain name URL has not yet been approved by OSM
for listing.

Please visit this link and request approval:
http://opensourcematters.org/domain-name-use-request.html.

After you have received approval, please update your listing and we
will gladly add the URL to you listing. If you have already received
approval, please forward the email you received to:
ju...@community.joomla.org

Thank you,

Joomla! User Groups Team


------------------------------------


/// I need to change my username ///

Hello [CONTACT],

If you already have a username on community.joomla.org, we would be
glad to change it.

If you have not already provided us with your username, please add
that information to your support ticket.

Thank you,

Joomla! User Groups Team


------------------------------------


/// I found a duplicate listing ///

Hello [CONTACT],

Thank you for reporting that you have noticed duplicate listings.

Please provide us with the group name and URLs for both listings and
we will look into the details of the listings to determine if they are
duplicate listings. Duplicate listings will be merged or if identical
one listing will be unpublished.

Again thank you,

Joomla! User Groups Team



Rgds,

Cristina




On Aug 29, 8:56 pm, vdrover <victor.dro...@gmail.com> wrote:
> JED Team (full doc shared here with MUCH better formatting:https://docs.google.com/document/edit?id=127QNeYLygNSi7IMolHGr-qfGCyl...

>           ohttp://community.joomla.org/blogs/leade... -2009.html

>           ohttp://community.joomla.org/blogs/commu... n-jed.html

>           o
>           o We are happy to give you a such license to on your website
> since you have released your extensions for Joomla! under GNU GPL
> license.
>           o
>           o If you have already obtained a license, no further action
> is required. Otherwise, you need to complete the following forms:
>           o

>           ohttp://www.opensourcematters.org/logo-use-request.html

>           o
>           o Alternatively, you may use conditional use logos and
> stickers as described here:
>           o

>           ohttp://www.joomla.org/about-joomla/the-... logos.html

>           o
>           o This sounds maybe a little circumstantial, but I think you
> agree that
>           o trademarks are very important.
>           o
>           o When you receive your license approval from OSM, please

> forward it to t...@extensions.joomla.org with a copy of this message

>           ohttp://community.joomla.org/blogs/commu... n-jed.html

>           o
>           o We are happy to give you a such license to on your website
> since you have released your extensions for Joomla! under GNU GPL
> license.
>           o
>           o If you have already obtained a license, no further action
> is required. Otherwise, you need to complete the following forms:
>           o

>           ohttp://www.opensourcematters.org/logo-use-request.html

>           o
>           o Alternatively, you may use conditional use logos and
> stickers as described here:
>           o

>           ohttp://www.joomla.org/about-joomla/the-... logos.html

>           o
>           o This sounds maybe a little circumstantial, but I think you
> agree that
>           o trademarks are very important.
>           o
>           o When you receive your license approval from OSM, please

> forward it to t...@extensions.joomla.org with a copy of ...
>
> read more »