Joomla! emails flagged as spam

[rolandd]

Hello all,

Not sure where to take this or what to do with this but here is what I am experiencing. The emails that Joomla sends out to inform a user of:

• The forgotten username
• Account details
• Contact form copy

are very often returned to me as "Mail delivery failed: returning message to sender" and in the body it says:

    host outbound.mailspamprotection.com [108.178.13.114]

    SMTP error from remote mail server after end of data:

    550 This message has been reported as spam by other users.

The error details are:

Action: failed
Final-Recipient: rfc822;xxxx
Status: 5.0.0
Remote-MTA: dns; outbound.mailspamprotection.com
Diagnostic-Code: smtp; 550 High probability of spam

Now I noticed that the host is always outbound.mailspamprotection.com with a myriad of IP addresses.

Here I wonder, is there something we as Joomla can do about the content of those messages so they are no longer flagged as spam messages? Is this something a hosting provider should be able to do something about? Is there nothing we can do about this?

Just wondering what others are experiencing, know about this :)

Regards,

Roland

[rolandd]

Hereby the reply from Siteground:

The outbound server is correctly displayed, since all outgoing emails go through our SpamFiltering setup. The Filtering system detects that most users receiving the default Joomla emails report them as unsolicited emails, so it directly bounces them back in order to prevent your domain name or the server IP, etc, from being blacklisted which in turn will prevent your from sending normal emails.

My personal recommendations would be to simply modify the text in the messages so that they are properly allowed to pass by the spam filters that are in place.

FWIW :)

[brian teeman]

On Saturday, 4 November 2017 07:27:51 UTC, rolandd wrote:

Hereby the reply from Siteground:

The outbound server is correctly displayed, since all outgoing emails go through our SpamFiltering setup. The Filtering system detects that most users receiving the default Joomla emails report them as unsolicited emails, so it directly bounces them back in order to prevent your domain name or the server IP, etc, from being blacklisted which in turn will prevent your from sending normal emails.

My personal recommendations would be to simply modify the text in the messages so that they are properly allowed to pass by the spam filters that are in place.

FWIW :)

If that is really correct then if joomla changes the text it will only be a short term measure as if it ws flagged before it will be flagged again. The correct and only valid fix is for the spam protrection service to correct their rules. (something i am sure that any serious person at siteground will confirm)

[rolandd]

Just to follow up on this. I have been in contact with Siteground and they have confirmed these blocked messages are false/positives and we are working on training their system to act better in these cases.