document of unknown family: com.sun.star.comp.chart2.ChartModel

[yase...@gmail.com]

Hi,

Since two weeks a go , we started to have this error when we try to convert a document(.doc, .docx, .odt, .txt) to PDF.

    at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:1852)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.Exception: org.artofsolving.jodconverter.office.OfficeException: document of unknown family: com.sun.star.comp.chart2.ChartModel
    at com.indenova.esigna.api.pdf.PDFToolbox.convertToPDF(PDFToolbox.java:249)
    at com.indenova.server.documentViewer.DocumentViewerInterfaceImpl.getViewerData(DocumentViewerInterfaceImpl.java:504)
    ... 39 more
Caused by: org.artofsolving.jodconverter.office.OfficeException: document of unknown family: com.sun.star.comp.chart2.ChartModel
    at org.artofsolving.jodconverter.OfficeDocumentUtils.getDocumentFamily(OfficeDocumentUtils.java:50)
    at org.artofsolving.jodconverter.StandardConversionTask.getStoreProperties(StandardConversionTask.java:91)
    at org.artofsolving.jodconverter.AbstractConversionTask.storeDocument(AbstractConversionTask.java:135)
    at org.artofsolving.jodconverter.AbstractConversionTask.execute(AbstractConversionTask.java:70)
    at org.artofsolving.jodconverter.office.PooledOfficeManager$2.run(PooledOfficeManager.java:84)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441)
    at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
    at java.util.concurrent.FutureTask.run(FutureTask.java:138)
    ... 3 more



we didn't change anything linked to jodConverter.

Did someone had the same error?

Thank you for your hepls

[hadv]

Hi,

Did you upgrade the version of JDK recently? It's seem that the exception throw by java con-current api.

Gud luck!

Ha