(SF) Program Associate for Social Enterprise
Melissa Foley
We're looking for a Program Associate that will be based in SF. Our ideal candidate is a new grad that's eager to learn and willing to work hard. Please pass this on if you know anyone that might be interested. Local candidates only please.
Thanks!
Melissa
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Melissa Foley
Director of Marketing & Operations
Emerge Loan
901 Mission St., Suite 105
San Francisco, CA 94103
T: 415.754.0539
Emerge Workplace Solutions: Program Associate
Job Title: Program Associate
Status: Full-Time Employee
Job Location: San Francisco, CA
Summary:
Emerge Workplace Solutions is a social benefit company focused on improving the financial lives of low-income workers throughout the US. Emerge offers a suite of employee workplace financial stability products including our flagship Emerge Loan- an innovative low-cost loan that users can apply for online which is poised to effectively replace payday loans and other predatory lending choices.
The Program Associate plays a key role in managing and servicing relationships with customers and employers. The Associate should be energized by the opportunity to support people in making positive financial strides in their lives, and excited about supporting the business as we launch and continue to grow. This entry level position is a great opportunity to learn about starting a business and managing customer relationships.
Emerge is start-up with two full-time employees. The office is currently located inside a
co-working space for emerging social enterprises. The Associate will report to the Director of
Marketing and Operations.
Duties and Responsibilities:
Customer Support
- Process applications using an online system
- Staff in-house help desk (respond to inbound phone calls and emails, follow-up with incomplete applications to ensure customer success and satisfaction in utilizing the product)
- Send customer updates and promotions via email
Employer Support
- Manage employee setup process
- Work with employers to ensure their Emerge marketing efforts are running smoothly
- Generate quarterly reports for employers
Other
- Misc. sales support tasks (ex: creating PowerPoint presentations)
- Operations support
- Misc. research projects
- Other projects as assigned
Required Qualifications:
- BA/BS degree from 4 year college
- Excellent oral and written communication skills
- Problem solving skills – including ability to prioritize and manage multiple tasks
- Computer skills (MS Word, PowerPoint, Excel, etc.)
- Experience working in an office setting
- One year of experience working with customers or managing relationships (preferred)
Key Qualities:
- Passion for Emerge’s mission (We can’t emphasize this enough—this is a big one!)
- Willingness to roll up your sleeves and do what it takes to get the job done
- Positive attitude and a sense of humor
- Comfort working in a fast-paced, often ambiguous environment
How to Apply:
Please email a cover letter and resume to Melissa Foley at mel...@emergeloan.com with the subject line “Program Associate Position JL”. Emails with other subject lines may not be considered.
Please be sure to include answers to the following questions in your cover letter:
- Why are you passionate about Emerge’s mission?
- Why are you the best person for the job?
- What are your salary expectations?
Due to the high volume of applications, we will not be able to respond to phone calls or questions via email.