Director of Client Services (Digital Firm)
Room. Team
Our client is seeking a Director of Client Services to lead one of the firm’s digital teams.
A strong background in client/project management, a deep understanding of online and fundraising campaign strategy, strong writing skills, an ability to develop talent, and budget management skills are required for the position.
This rapidly growing firm wants team players who can offer cutting edge ideas and excellent customer service to their clients.
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To Apply:
To apply, please send resume and cover letter to in...@roomforprogress.com
Compensation:
Salary range is $60,000 - $80,000.
Location:
Remote
Required Qualifications:
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● Digital fundraising, as well as experience in political campaigns or progressive organizations, and team management.
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● Familiarity with NGP, BSD, Excel, Facebook, Twitter and other digital tools -- advanced knowledge a plus.
Responsibilities:
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● Serve as a team leader, supervising a growing staff focused on planning and executing email marketing, social media and paid advertising campaigns to increase clients’ fundraising capacity.
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● Develop creative aggressive growth strategies for client email and social media to increase the
bottom line.
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● Direct clients’ email acquisition programs including coordinating email swaps and joint actions, renting email lists and finding supporters through online advertising.
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● Provide top of the line client services. Manage client relationships, including leading meetings and calls, responding to client needs in a timely fashion and setting and exceeding goals.
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● Develop and manage client income and expense plans and report out weekly outcomes.
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● Manage the content development, email timelines, and staff to ensure timely delivery and results for digital campaigns.
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● Develop branding strategies for campaigns and their surrogates. Utilize this brand and voice across all platforms to maximize results.
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● Work with your colleagues to develop creative and strategic plans while maintaining the ability to respond to rapid changes in the political environment.
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● Write and edit dynamic content for an assortment of digital platforms.
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● Utilize analytics to fine tune client best practices and share information across the firm.
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● Run testing campaigns that inform best practices and provide sophisticated learnings to clients.
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● Train campaign and staff and associates on best practices for online fundraising and list growth.
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● Identify internal and external training opportunities for staff and interns.
