We are hiring for Open text at Remote location

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Shyam Nampalle

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Oct 2, 2025, 1:38:09 PM10/2/25

to Shyam Nampalle

Hi,

We are hiring for Open text at Remote location

Role-Open text

Work Location: Bolingbrook IL 60440 ( Remote for now )

Job Details:

Must Have Skills

Open text EDI, EDI, ABAP, SAP

Job Description/Skills

Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis.

Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform.

Create issue resolution documentation (incident description, root cause, steps to resolve) For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase) Complete all training and knowledge transfer within timelines with positive feedback All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors Monthly deep dive on root causes and corrective actions

Regards,

Shyam Nampalle

Sr. Associate – Talent Acquisition

KAnand Corporation

Email: shy...@kanandcorp.com

Web: www.kanandcorp.com

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