US-CA: Thousand Oaks-Help Desk Technician - Technical Support - Windows 7-...
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Job Title: Help Desk Technician - Technical Support - Windows 7-...
Job Location: CA: Thousand Oaks
Pay Rate: competitive
Job Length: full time
Start Date: 2011-02-26
Company Name: Cybercoders
Contact: Shea Stone
Phone: email only
Fax: email only
Description: Help Desk Technician - Technical Support - Windows 7- Mac OS X Help Desk Technician - Technical Support - Windows 7- Mac OS X - Active Directory - Altiris - Skills Required - Technical Support, Tech Support, Help Desk Technician, Help Desk Representative, Mac OS, ADUC, Active Directory, Windows 7
Help Desk Technician - Technical Support - Tech Support - Windows - Mac OS X - Active Directory - TCP/IP - SMTP - POP - IMAP - Cisco Call Manager - Unity - VMware - Parallels - DNS - SMS - VPN
If you are a Help Desk Technician or Technical Support Representative with both Windows and Mac experience and live within commuting distance from Woodland Hills, please read on!
What you need for this position:
Strong experience in the following:
*Microsoft Windows XP Professional and Windows Vista Business/Ultimate
*Active Directory Users and Computers (ADUC)
*Oracle eBusiness helpdesk (user account maintenance)
*Macintosh OS-X 10.4 and higher
*Dell and Lenovo Hardware
*Apple Macintosh Hardware
*Microsoft Office 2007 (Outlook, Word, Excel, and PowerPoint)
*Microsoft Office 2008 Macintosh (Entourage, Word, Excel, and PowerPoint)
*Macintosh and Windows printer setup and support
*Symantec Ghost
*Printer setup and support
*Understanding of networking (TCP/IP)
*Understanding of file permissions and access control
Basic to Advanced Knowledge in the following:
*SMTP, POP, IMAP
*Cisco Call Manager and Unity
*VMware (PC)
*Parallels (Macintosh)
*DNS
*SMS
*Wireless products and technologies
*Mobile user client / firewall and VPN device configuration and support
*Thorough understanding of a network infrastructure including, but not limited to the role of cabling, switches and routers
*Anti-Spam / Anti-Virus Technologies
What youll be doing - You will:
* Monitor and respond to end-user helpdesk requests. Attempt to resolve issues, and log steps taken throughout the troubleshooting process. Ensure all tickets are processed in a timely and accurate manner. Communicate status directly to end-users, and escalate issues to other IT team members as needed
* Support a diverse group of end-users in different countries via remote support tools, telephone, and in person
* Support Windows XP Pro and Macintosh OS-X based desktop and laptop systems
* Assist in Active Directory administration
* Support Blackberry mobile devices & iPhones
* Create knowledge-base documentation for end-users, as well as internal IT staff
* Create and maintain images for rapid deployment of systems using tools such as Symantec Ghost
Whats in it for you:
- Tremendous opportunity for growth
- Work for a rapidly growing company
- Competitive compensation and benefits package
So, if you are a Help Desk Technician or Technical Support Representative with both Windows and Mac experience and live within commuting distance from Woodland Hills, please apply today! - MSS-HelpDesk - , , , , , CyberCoders CyberScientific
CyberCoders is an equal opportunity employer.
Job ID: MSS-HelpDesk
Please refer to Job code MSS-HelpDesk when responding to this ad.
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/8016639.html?source=ng to apply online.
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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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JobCircle.Com
JobCircle.com is the largest regional job board in the
Mid-Atlantic region, with tens of thousands of job offerings
in PA, NJ, DE, MD, NY, and Washington D.C. To learn more,
visit http://www.jobcircle.com?source=ng
**************************************************************
Job Title: Help Desk Technician - Technical Support - Windows 7-...
Job Location: CA: Thousand Oaks
Pay Rate: competitive
Job Length: full time
Start Date: 2011-03-05
Job ID: MSS-HelpDesk
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/8100995.html?source=ng to apply online.