Service Now ITSM Lead (Telecom Domain) - Philadelphia, PA

[Rohit kumar]

Hi  Vendors,

Role  - Servicenow ITSM Lead (Telecom Domain)
Location – Philadelphia, PA
Type – Contract
 
•  Lead end-to-end delivery of ServiceNow initiatives, including requirements discovery, solution design, configuration, development, testing, and deployment •  Act as the technical lead for ServiceNow implementations and enhancements across ITSM and CMDB •  Design and govern CMDB data models, discovery alignment, and service mapping fundamentals • Own platform technical design decisions and enforce ServiceNow best practices for security, performance, and scalability •  Establish and maintain platform standards, including application scope strategy, update sets, application repository usage, code reviews, and release governance • Develop and configure ServiceNow solutions using Business Rules, Script Includes, Client Scripts, Flow Designer, and Workflow with performance-aware design •  Design, build, and govern integrations using REST and SOAP APIs, including authentication, error handling, monitoring, and documentation • Support and design enterprise integrations leveraging MID Server where applicable •  Plan and execute ServiceNow upgrades and patches, including impact analysis, testing strategy, regression coordination, and deployment readiness •  Ensure adherence to security controls, including ACLs and data access governance •  Translate telecom domain requirements (OSS/BSS, order management, orchestration, fulfillment, billing) into effective ServiceNow platform solutions •  Mentor developers and administrators, perform technical reviews, and drive reusable patterns and automation •  Promote platform hygiene, maintainability, and continuous improvement •  Partner with operations teams to support production releases and ongoing platform health •  Implement basic platform monitoring, alerting, and operational improvements •  Lead stakeholder workshops, drive architectural and design decisions, and communicate effectively with technical and business audiences •  Own and drive incident communications with cross-functional stakeholders including business, operations, and engineering teams • Coordinate across onshore, offshore, and vendor teams to restore service efficiently and safely •  Demonstrate strong prioritization, decision-making under pressure, and a continuous-improvement mindset •  Apply hands-on experience with ServiceNow upgrade planning, governance, and lifecycle management •  Bring strong documentation, communication, and leadership skills •  Hold ServiceNow certifications such as CSA and CAD (preferred), with CIS certifications considered a plus
 
 
Best Regards
Rohit Kumar (Sr.Technical Recruiter)
Intellisoft Technologies Inc.
11494 Luna Road, Ste 280 Farmers Branch, TX -75234
roh...@intellisofttech.com| www.intellisofttech.com
www.linkedin.com/in/rohit-pal-965a1a190