Program Manager | Austin TX – Onsite

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Position: Program Manager 3

Location: Austin TX – Onsite

Duration: 12 Months

Client: Texas Health and Human Services Commission - 529601569

 

Role Summary

The Program Manager 3 will work directly with the Chief Operating Officer (COO) to lead modernization initiatives across Procurement and Contracting Services (PCS) and System Support Services (SSS). The role focuses on driving process improvements, implementing automation and AI solutions, and ensuring consistent execution of large-scale, cross-divisional programs.

Key Responsibilities

• Lead and manage modernization initiatives involving automation and AI across PCS and SSS divisions.
• Design and implement projects to simplify and streamline complex business processes.
• Facilitate collaboration and consensus among cross-functional and cross-divisional stakeholders.
• Establish and maintain standardized project management practices, templates, and reporting.
• Develop clear project plans with defined milestones, risks, and dependencies.
• Monitor project progress, ensure quality delivery, and adjust strategies as needed.
• Track and report key performance metrics including efficiency, cycle time, compliance, and stakeholder satisfaction.
• Ensure compliance with data governance, security, and ethical AI standards.
• Prepare and present status reports, risks, and outcomes to senior leadership and the COO.
• Mentor interns and early-career professionals assigned to project teams.

Required Qualifications

• Minimum 8 years of IT program management experience.
• Experience managing complex, multi-year programs with budgets of $10M or more.
• Strong command of PMO standards, stage-gate reviews, and executive reporting.
• Hands-on experience with AI, automation tools, and process improvement methodologies (Lean Six Sigma).
• Proven ability to manage multiple competing priorities and facilitate conflict resolution.
• Strong written and verbal communication skills with ability to present technical concepts in business terms.
• Proficiency with Microsoft Project, Microsoft Office, and Visio.
• Ability to translate organizational strategy into actionable program plans.

Preferred Qualifications

• Experience working with senior leaders and executive stakeholders.
• Strong negotiation and influence skills across IT and business teams.
• Experience operating in fast-changing or ambiguous environments.
• Data-driven reporting and KPI development experience.
• Experience building executive dashboards using PowerBI or Tableau.
• Prior experience supporting C-suite or executive sponsors.

Work Requirements

• Onsite work required five days per week in Austin, TX.
• Local candidates only.
• May require work outside normal business hours with prior approval.
• Subject to background check and state compliance requirements.