Genesys Voice Platform SME Architect in Roseland, New Jersey

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Genesys Voice Platform SME Architect

Location:  Roseland, New Jersey

Start Date:     ASAP

Duration:       6+ months  

Status:  Citizen, Green Card, EAD or H1

JOB SUMMARY

·         This Sr. Genesys “SME”/Architect position will vary in the scope of project responsibilities; however generally this position will focus on:  designing & architecting the Genesys Framework, intelligent routing design, High Availability redundancy, working with Genesys on call routing architecture, and migration from an Avaya shop to a Genesys shop.  Resource needs to be able to assist ADP with moving their routing to Genesys.  They are migrating to Genesys due to “intelligent routing”.

·         Client is going to be introducing Genesys Chat, other channels, and planning a virtual hold implementation. 

·         They are planning to build a farm of IEX servers for Workforce Management. 

·         A huge plus would be If the resource knows Avaya AES and has Genesys certifications.

·         Will assist in planning solution strategies for enterprise deployments. 

·         Will need to have strong team-oriented, collaborative values and proven ability to work with all team members, peers, Customers and vendors in a dynamic environment. 

·         Excellent verbal and written communication skills.

 

REQUIRED:

•                      Genesys “Subject Matter Expert”

•                      Genesys Design & Architecture v7.6

•                      Genesys Framework

•                      Intelligent Router Design

•                      Application Development & Architecture

 

PREFERENCES:

•                      Genesys Design & Architecture v8.0

•                      Avaya AES

•                      Genesys Migrations Experience

•                      Virtual Hold Implementation

•                      Genesys Chat\

•                      IEX Workforce Mgmt.

•                      Genesys Certifications

 

Certifications:  Genesys Certifications Desired

 

Dev
Technical Recruiter
Osair Technologies LLC,
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