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Genesys Voice Platform SME Architect
Location: Roseland, New Jersey
Start Date: ASAP
Duration: 6+ months
Status: Citizen, Green Card, EAD or H1
JOB SUMMARY
· This Sr. Genesys “SME”/Architect position will vary in the scope of project responsibilities; however generally this position will focus on: designing & architecting the Genesys Framework, intelligent routing design, High Availability redundancy, working with Genesys on call routing architecture, and migration from an Avaya shop to a Genesys shop. Resource needs to be able to assist ADP with moving their routing to Genesys. They are migrating to Genesys due to “intelligent routing”.
· Client is going to be introducing Genesys Chat, other channels, and planning a virtual hold implementation.
· They are planning to build a farm of IEX servers for Workforce Management.
· A huge plus would be If the resource knows Avaya AES and has Genesys certifications.
· Will assist in planning solution strategies for enterprise deployments.
· Will need to have strong team-oriented, collaborative values and proven ability to work with all team members, peers, Customers and vendors in a dynamic environment.
· Excellent verbal and written communication skills.
REQUIRED:
• Genesys “Subject Matter Expert”
• Genesys Design & Architecture v7.6
• Genesys Framework
• Intelligent Router Design
• Application Development & Architecture
PREFERENCES:
• Genesys Design & Architecture v8.0
• Avaya AES
• Genesys Migrations Experience
• Virtual Hold Implementation
• Genesys Chat\
• IEX Workforce Mgmt.
• Genesys Certifications
Certifications: Genesys Certifications Desired
Dev
Technical Recruiter
Osair Technologies LLC,
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