Only one round interview for Desktop / Helpdesk / Service Engineer

[Kamal Reddy]

Hello Partner,

Hope you are doing grate.

Please find below job description. Let me know if you are interested.

Please reply back to: kamal...@msrcosmos.com

Title: Desktop  / Helpdesk / Service Engineer

Location: Omaha, NE

Duration: Long Term

3 Openings

No OPT

Immediate interview (only one round)

               

Job Description :

2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment

 

Be the first point of contact for the end users for all technical issues/ service requests

Create incident and service requests

Provide troubleshooting and technical support via phone, web based tools and email

Provide Voice based and remote  Technical Support to end users for all standard desktop issues

Resolve /troubleshoot end users issues and fulfil requests through standard operating procedures

Escalate complex issues to defined resolver groups and follow to closure

Carry out troubleshooting/ OS and Application installations through remote management tools

During problem escalations, act as a liaison between various Tiers / Vendors / Production Support Teams.

 

Desired Skill Sets:

Fluent in Spoken English Language

Strong written English and interpersonal skills

Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)

Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools

Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.

Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems