Hiring Servicenow Tech lead (FSM) - Remote

[Alagesh waran]

Job Description:

Module Expertise: FSM (Field Service Management) 

Roles and Responsibilities:

• Design, enhance, implement, and maintain effective and scalable solutions using ServiceNow, and integrating with third party and in-house products.
• Provide technical and functional leadership with Service Now Implementation. Bring in lead level expertise in an Agile team and work with business and technical stakeholders to migrate a Field Services solution to Service Now.
• Lead upgrades, maintenance, configuration of, and integration with ServiceNow.
• Possesses and applies a broad knowledge of principles, best practices, and procedures in the field of software development in the completion of complex software engineering activities.
• Lead a small or mid-size team of software engineers as a technical leader.
  
• Work with Clients to understand their technical challenges and develop innovative technical solutions to address those challenges.

Qualification:

• BS Degree in Engineering, Computer Science, or related technical discipline
• 6+ years of software development experience
• 6+ years of professional Service Now implementation experience. Field Service Management Implementation, Customer Service Management implementation experience is a must
• Experience in working with Web technologies, including JavaScript, Ajax, HTML, and CSS
• Service Now integration experience is a must
• Technical knowledge in development of ServiceNow entities like business rules, script includes, clients’ scripts, UI Actions, UI Macro, workflows, catalogs, etc. JavaScript knowledge is required.
• Experience with Access Control Lists, Business Rules, Client Scripts, Script Includes, Data Policies, Workflow/Flow
• Experience with Case/Major Case/Field Service Management
• Experience with the development of the NOW Mobile and NOW Agent Mobile apps
• ServiceNow certifications are highly preferred
• Adept at Agile development practices
• Prior experience in a technical lead role
• Strong interpersonal skills and business acumen
• High proficiency in software engineering best practices, including coding standards, code reviews, source control management, and build processes.
• Individual contributor is able to handle customers and their expectations independently.