POSITION: IVR Specialist/ Sr. Telecom Analyst Location : Chicago IL Duration : 6 Months
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Tajinder Raiger
Nov 29, 2016, 10:46:24 AM11/29/16
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POSITION: IVR Specialist/ Sr. Telecom Analyst
Location : Chicago IL
Duration : 6 Months
EDUCATION / CERTIFICATIONS
Genesys Certifications, Avaya Certification
High School diploma or equivalent and 5+ years current IVR and Avaya support experience
MUST HAVE SKILLS
IVR support experience
Experience with Composer 8.1 or 8.5, VXML, Visio
GUI design work
Troubleshooting IVR issues
Experience with Avaya Product Suite, CM6, G450 Gateways, CMS, Session Manger, eSBC, Communication Manager, , Avaya Aura Conferencing, Aura Messaging
Contact Center Routing – VDNs, vectoring and skill groups
CMS reporting
SIP & H323 protocols
PSTN SIP trunking
NICE TO HAVE SKILLS
Genesys IVR
Avaya Experience Portal
Avaya Callback Assist
Avaya EMC or Multimedia contact centers
Verint Impact 360 experience
Verint DPA
Unified Communications
Carrier interaction experience
Thanks and Regards
Tajinder Raiger
IT Recruiter
HMG America
Tajinder Raiger
Nov 29, 2016, 3:27:07 PM11/29/16
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