Need ServiceNow Enterprise Lead and Architect for San Francisco CA

[Ashwini Shukla]

ServiceNow Enterprise Lead and Architect - San Francisco CA

 

Responsibilities:

• Provide thought leadership in strategic direction for Enterprise Implementation of the ServiceNow platform using ITSM & ITOM.
• Collaborate with a larger group of Business SMEs, solution and technical architects to set technical direction for the delivery of solutions
• Assist in gathering and reviewing client’s process requirements and map to ServiceNow features/implementations
• Assist customers with POC activities, understanding of ServiceNow platform, and agile approaches
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients Experience building and coding Configuration Management Databases (CMDB)
• Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services , workflow
• Working knowledge of relational databases Working knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
• Understanding of IT service desk and service management along with a good understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and Service Desk.
• Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience
• Experience managing technical teams in complex, dynamic environments collaborating with and managing teams across multiple projects
• Experience in a SaaS environment Design, development, and deployment experience with the ServiceNow
• Experience with continuous delivery, configuration management, continuous integration, and source control software processes and tools are requirements. Experience with automated web test frameworks
• Establishes and enforces systems design and architectural standards, establishes maintains best practices and drives the principles throughout the systems delivery lifecycle.
• Experience with ServiceNow upgrades
• Development experience of form customization, business rule, client script, script include, UI policies, security rules, and other objects of ServiceNow
• Implementation and customization of core applications including Incident, Problem, Change, Knowledge, Discovery, Configuration Management, and Service Catalog
• Ability to gather requirements from business analysts, SMEs
• Assist establishing coding standards to help with consistency
• Strong analytical, problem-solving and decision making capabilities
• Expertise in JavaScript - Strong experience with ServiceNow integration capabilities with external systems through SOAP or REST web services
• Experience using Workflow Editor to configure workflows
• ServiceNow Certified Application Developer
• ServiceNow Certified System Administrator
• ITIL v4 Foundation Certification
• Ability/desire to mentor developers
• Experience with Agile development methodology
• Experience using ITBM & Customer Service Management (CSM) is huge plus. Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

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ACCURO Group

Ashwini Shukla | Lead Recruitment

direct: 919-675-2943 | ashw...@accurogroup.com | www.accurogroup.com | Hangout: hiring.engr