Requirement for Network Voice Lead (Warren, MI)
USA Staffing
Hello Partner,
Hope you are doing well...!!!!
Need resumes for the below position:
Share resume # Kh...@conq-tech.com
Title: Network Voice Lead - Cisco voice products
Location: Warren, MI
Duration: 12 months with extension
Skillsets : Voice Engineer L3– Cisco Call Manager and AWS Connect
· Atleast 5+ years of Cisco Voice Support/Implementation experience
· Experience in managing Cisco VoIP solutions including configuring and managing: Cisco Call Manager, Cisco Unity, Unified Communications Manager Cluster, Unified Contact Center Experss, CiscoWorks IP Communications Manager, IVR programming, Workforce Manger, AQM and QoS solutions; analyzing functional VoIP requirements and translating them to functional requirements, and developing supportable recommendations; and supporting a VoIP unified environment that supports Secondary.
· Cisco CCIE-Voice – Required
· Minimum 10 to 13 years relevant experience and CCNP /CCIE Collaboration equivalent certifications.
· Experience designing, configuration and implementing Call Manager and AWS connect
· Strong understanding of telephony dial plan design, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS.
· Experience with the following: Cisco Unified Communications VoIP telephone system which includes Call Manager, Unity Connection, Presence, Emergency Responder, Exchange, MS Lync, Jabber, Telepresence, Contact Center Express, CRS servers, TMS, VCS, SRST, ATA and third-party hardware and software integrations. ( remove unrelated one)
· Strong knowledge and experience in designing, deploying, and troubleshooting Digital/Analog voice gateways, media resources such as conferencing, transcoding, MTP, and MoH, and voice endpoints such as IP phones, and CIPC (softphones).
· Configure and maintain SRST, voice QoS, Voice Routing Protocols and Voice Gateways.
· Good knowledge and experience working with global and local telco carrier service providers.
· Experience dealing with remote/field site outages, testing, troubleshooting and coordination of service restoration with remote-hands and or 3rd party resources.
· Strong team player. Capable of working together with team-members to come up with solutions to meet complex design challenges or random network issues.
· Experience configuring and troubleshooting Cisco Border Elements and integrating them with carrier SIP trunks
· Experience implementing and maintaining call recording software
· Strong understand of Cisco Finesse call centers as well as the associated reporting tools. This includes creating custom UCCX scripts and Finesse dashboards, as well as the CUIC reporting tool.
Thanks & Regards
Khaja
IT Recruiter
+1 (302) 286-9010 Etx: 103
Conquest Tech Solutions, Inc. | www.conq-tech.com
19 C Trolley Square, Wilmington, DE 19806
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