IT Support Analyst - Minneapolis, MN -
Qamar Bilal
The best way to contact me is by email:
Hi,
Hope you are doing well today.
My name is Bilal and I am an IT Technical Recruiter from VERTEX Inc. based in Illinois, if you feel comfortable with the requirement reply me ASAP…….
Quick Response is appreciated.
Below are the Position Details:
Position: IT Support Analyst
Location: Minneapolis, MN
Duration: 6+ month contract
***
This role is part of the West Virginia IE product implementation contract.
Purpose of Job:
When you join us in this exciting work as a Senior IT Applications Support
Analyst at Optum, you will work with leading edge technologies and a team
of highly developed technical professionals. Your responsibilities will include
ensuring commercial applications are functioning and performing as required.
Your commitment to drive and manage high - quality execution, operational
excellence and deliver technology solutions that meet business needs and
optimize customer experience will have a very important impact on the
organization, and ultimately, affect the lives of millions.
Qualifications:
q 3+ years of technical
applications support preferably in a hosted services environment
q 3+ years of
experience with Microsoft Windows Server or UNIX based operating systems
q 3+ years of Data
Base query writing experience
q Experience
maintaining and monitoring automated processes using scheduling tools
q Strong troubleshooting
and analysis skills
q Microsoft
Office Suite experience
Preferred Qualifications:
q System
performance / monitoring experience
q Knowledge of
data integration tools
q Knowledge of Healthcare,
Healthcare services, terminology, and process flow
q ITIL experience
including incident, change and problem management
q Project
Management experience
q Ability to
anticipate and drive change
Major Responsibilities:
q Act as
Technical/Functional SME who provides Level1/Level2 support.
q Monitor the
environment health, and drive improvements to enhance availability and
performance
q Execute
processes and activities that focus on restoring service after an incident
occurs
q Participate in
an on-call rotation with other team members
q Demonstrate a
strong understanding of issues, including in-depth technical analysis,
troubleshooting, analyzing, root cause and engaging appropriate SME’s as needed
to drive incident and problem management
q Identify
opportunities for automation and operational efficiencies
q Customer
service orientation is key. On a daily basis you will collaborate with internal
applications, infrastructure, and 3rd party teams
q Create,
maintain, and share technical knowledge documentation
q Identify
enhancements to improve supportability, operability or performance of
applications within the application group and develop supporting client cases
for the suggested enhancements
q Provides
technical guidance for directing and monitoring information systems operations.
Implements modifications to increase capacity of the system. Compiles records
and reports concerning production and maintenance. Analyzes the results of
monitoring the operating system(s) and recommends changes to improve processing
and utilization.
q Monitors and
responds to complex technical hardware and software problems using a variety of
tools and techniques.
q Performs all
procedures necessary to ensure the safety of information systems assets and to
protect systems from intentional or inadvertent access or destruction.
q Change
Management
q Provide release
support for code deployments
q Incident
Management
q Identify and remediate
failed batch and real-time processing events
q Attend war
rooms when paged for incident response
q Provides
internal analysis and support to ensure proper escalation during outages or
periods of degraded system performance.
q Problem
Management
q Ensure that
sufficient information is available with each problem ticket to proceed with
the analysis and resolution
q Performs root
cause analysis, triage of complex issues, automates repetitive tasks and
coordinates with Level 3 support analyst as needed.
q Create and
drive permanent solutions and improvements after root cause is identified
q Performs other
duties as required.
The best way to contact me is by email:
Qamar Bilal
Technical Recruiter
VERTEX CONSULTING INC.
935 N. Plum Grove Rd, STE # D,
Schaumburg, IL-60173.
The best way to contact me is by email:
Voice: 847-972-5869 Fax 847-770-4848
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