Position : Solaris/Red hat Linux Admin with VMWare Experience, Scripting. Location : Milwaukee WI Duration : 6 Months Plus
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Tajinder Raiger
Nov 2, 2016, 1:52:36 PM11/2/16
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Position : Solaris/Red hat Linux Admin with VMWare Experience, Scripting.
Location : Milwaukee WI
Duration : 6 Months Plus
To resolve tickets/escalations/incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation.
(1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(2.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To adhere to quality standards, regulatory requirements and company policies (5.) To provide support for on call escalations and doing incident & problem management.
Thanks and Regards
Tajinder Raiger
IT Recruiter
HMG America
Tajinder Raiger
Nov 4, 2016, 12:27:31 PM11/4/16
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Position : Solaris/Red hat Linux Admin with VMWare Experience, Scripting.
Location : Milwaukee WI
Duration : 6 Months Plus
Need 10+ experience consultant
To resolve tickets/escalations/incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation.
(1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(2.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To adhere to quality standards, regulatory requirements and company policies (5.) To provide support for on call escalations and doing incident & problem management.
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