Hybrids Job Title : Salesforce Service Cloud developer NO H1B, H4 EAd

[neeraj kumar]

Job Title : Salesforce Service Cloud developer

Location: Parsippany,NJ (Hybrid )

MOI: Skype

Visa: NO H1B, H4 EAD

Client : UPS

 

 

 

The Salesforce Technical Specialist provides leadership in full systems life

cycle management (e.g., analyses, technical requirements, design, coding,

testing, implementation of systems and applications software, etc.) to

ensure delivery is on time and within budget. directs component and data

architecture design, technology planning, and testing for Applications

Development (AD) initiatives to meet business requirements and ensure

compliance. This position develops and leads AD project activities and

integrations. guides teams to ensure effective communication and achievement

of objectives. This position researches and supports the integration of

emerging technologies. provides knowledge and support for applications'

development, integration, and maintenance. This position will lead junior

team members with project related activities and tasks. This position guides

and influences department and project teams. He/She facilitates

collaboration with stakeholders.

 

Additional details:

 

* Will be working on a global deployment of Salesforce Service Cloud

to 40 countries, 1000 locations and 25,000 users

* The Salesforce Service Cloud application is used for Phone, Web,

Email, Messaging and Chat channels

* This is a dynamic application that is rapidly growing with new

Customer Support functionality

* Develop end to end Salesforce solutions using Configuration and

Customization - Lightning components, APEX Class, Triggers, Visualforce

pages, etc.

* Automate business processes using Salesforce automation tools:

Process Builder, Workflows, Formulas, Flow, Assignment Rules and email

Alerts

* Build integrations between Salesforce and external applications

using REST, SOAP APIs, oAuth and Single Sign-On.

* Working expertise with Service Cloud & Service Business Processes

(Email to Case, Web to Case, Live Chat, Live Message, Phone to Case, CTI

Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and

User Group Assignments)

* Migrate changes from development to test to production environment

using vendor products

* Perform data updates / migration using Data Loader and other

Salesforce tools

* Strong knowledge with Agile Development Methodology. Participate in

daily scrum meetings, analyze and assign user stories to agile development

team

* Perform independent code reviews and ensure the code achieves 85%

test coverage

* Strong Ability to debug and resolve issues/defects

* Author technical approach and design documentation

* Collaborate with the offshore team on design discussions and

development items

* Salesforce Certification: Platform Developer 1

 

Mandatory Skills 1. Salesforce Platform Subject Matter Expertise 2. Deep

Technical Expertise on Salesforce Service Cloud 3. Technical/Developer

Expertise on Small-Medium Projects 4. Significant Experience with the Agile

Development Methodology

 

Desired Skills 1. Full stack Salesforce Developer Skills

 

Responsibilities:

 

* Partner with product managers, product owners, Marketing and

Technology stakeholders to understand the digital product vision, customer

needs, digital experience goals & desired features on the website

* Create user focused concepts and end-to-end journeys for our

consumer-facing website.

* Responsive design for both desktop, tablet, and mobile uses

* Accessibility compliant web design

* Ensure all designs are aligned to brand guidelines and the

established design system.

* Collaborate with cross-functional teams throughout the design

process.

* Conceptualizing creative ideas with clients.

* Testing and improving the design of the website.

* Establishing design guidelines, standards, and best practices.

* Maintaining the appearance of websites by enforcing content

standards.

* Designing visual imagery for websites and ensuring that they are in

line with branding for clients.

* Working with different content management systems.

* Communicating design ideas using user flows, process flows, site

maps, and wireframes.

* Incorporating functionalities and features into websites.

* Designing sample pages including colors and fonts.

* Preparing design plans and presenting the website structure.

 

Regards

Neeraj Kumar