3 months Remote Systems Engineer, ESRE x3
neeraj kumar
Please share resume to nee...@stackdelta.com
TITLE: Systems Engineer, ESRE x3
LOCATTION: must align to SF or Rocklin office for hybrid schedule. Brooklyn and San Jose are alternative options. OK for candidates to start remote PST and relocate within first 3 months
VISA: no restrictions but preference for USC/GC who would not require sponsorship in case conversion
RATE: Market
MOI: 2-3 rounds via ZOOM
DURATION: 6+ months
Start Date: ASAP
JOB DETAILS: -
Team Overview
The two teams (same profile):
Ecommerce – 5 onsite engineers, 7 offshore engineers – 1 opening here (ok with mid level or sr)
Supply chain – 2 onsite engineers, 7 offshore engineers – 2 openings here (need at least 1 sr, preferably 2)
Technology Stack: K8, any scripting language knowledge, Knowledge of SLA/SLO, monitoring tools/dashboards, alerting tools/dashboards etc. Knowledge of Unix, Servers, N/W, CDN, CI/CD, Jenkins. Release and Deployment experience. Strong triaging and debugging skills and mindset.
Responsibilities
- Deliver quality second level technical solutions to our user problems, troubleshooting their issues, providing technical guidance, and performing implementation reviews
- Act as a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner.
- Advocate new product features and ensure the resolution of technical challenges
- Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service.
- Liaison for Level III Information Technology development support.
- Executes monitors and completes assigned tasks on multiple computer systems and platforms.
- Documents and maintains shift documentation in ticket management system.
- Work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues.
- Works with high integrity, follows procedures and policies with the handling of sensitive data
Requirements
- 8+ years of experience as a Systems Engineer
- Strong Unix/Linux experience
- Understanding of command line in Linux
- Hands on experience with Kubernetes
- Real time production experience (production support experience in a high availability production environment)
- Comfortable supporting P1 and P2 issues, triaging, and on-call support
- Working on traditional applications, on-prem, cloud technology.
- Basic security operations and networking experience.
- Knowledge of SLA/SLO within a production support environment.
- Good verbal and written communication skills is preferred
- BS degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability
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