Urgent need ! Business Solutions Architect at San Ramon, CA
Naresh Soma
Hello Business Partners,
Hope you are doing good.
We have the below Position, Please contact me / send your updated resume if you are interested.
Role: Business Solutions Architect
Location: San Ramon, CA
Duration: 6+ months Contract
Respond back with resumes to nar...@silverlinc.com
Job Description
As a Business Solutions Architect you will significantly contribute to guide, develop, integrate and support of Enterprise CTI solutions among a diverse technology environmentwell versed in Contact Center space. This includes, but is not limited to, overseeing evolution of an enterprise management Framework related to contact center applications, voice platforms and Third party integrated solutions such as Call Recording, CC applications and other possible integration points and adjuncts. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Preferred
Well versed in multi-channel technologies and telephony platforms, with an emphasis on holistic integration of these technologies with Cisco UCCE platform.
Hands on experience configuring and integrating CTI Framework, ACD, AOD, Routing, IVR/Voice Platform, Text to Speech, Speech Recognition, Dialer Strategies, Dial Modes, Reporting, Email, Chat, and Quality Monitoring into a Contact Center environment.
CTI-specific experience focused on the following skills: Telephony/CTI Architectural solution planning, CTI Development (nice to have), Telephony Implementation expertise and testing lifecycle management.
Experience with Cisco Data model and reporting.
Demonstrated ability to perform Complex problem isolation within the telephony systems.
Experience with a disciplined development methodology and release management process.
Exceptional client relationship skills working with enterprise level customers.
Investigates, designs, documents, and effectively articulates system enhancements to resolve Contact Center challenges.
Coordinates with Business Partners to determine business requirements, process flows, functional specifications, and execution of Contact Center Solutions.
Mastery ability to manage multiple deliverables in a highly energized and fast-paced environment within a framework of constantly shifting deadlines and deliverables, Mastery ability to perform in a collaborative team environment
Maintains a broad knowledge of current and emerging state-of-the-art voice and network systems technologies, architectures, and products to develop system solutions consistent with the business objectives.
Establish Technology Roadmap based on business objectives and assists in the development and implementations of policies and procedures based on industry best practices.
Manage and mitigate potential risk for scheduled, unscheduled impacts and maintenance.
Tier-support role as part of overall Operations in the contact center in conjunction with other support groups.
STACK: CISCO UCCE (ICM, CVP, CUBES, CUSP etc.), Verint recording, Aspect Workforce management.
Qualifications Basic
Bachelor’s degree or foreign equivalent required. Will also consider one year of relevant work experience in lieu of every year of education
At least10+ years of experience with CISCO/Nuance Contact Center platform.
Thanks & Regards…. ?
Naresh Soma
IT Recruiter
Silverlinc
Direct : 916-292-8015
Email ;- nar...@silverlinc.com
Yahoo/Gtalk IM : Nareshsoma01