Need ! Desktop Support Consultant at King Of Prussia, PA

[Naresh Soma]

Hello Business Partners,

Hope you are doing good..!!!

Please go through with the requirement and let me know your interest

 

Title : Desktop Support Consultant

Location : King Of Prussia, PA

Duration : 6 Months Contract

 

Respond back with resumes to nares...@aesinc.us.com

 

Job Description:

Desktop Support(Mandatory)

As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.

Provide technical subject matter expertise wherever required.

Ensure proper communication and quick resolution as a crisis manager.

Plan and schedule Changes, Coordinating with different stakeholders.

Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.

Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.

Participate in business meetings with various stake holders on a need basis.

Take corrective actions based on the customer satisfaction surveys.

Work on the service improvement programs. Effort estimation/reviews on need basis for new projects.

Training of new team members. Able to work on Knowledge acquisition and updates to related documents

 

Skills and Experience Details:

Minimum Experience Required: 3-5 Years

Mandatory Skills: Desktop Support Windows OS Support, EUC Admin, Desktop deployment, Infra Trouble shooting and Operations

 

 

 

Thanks & Regards

Naresh Soma    

Agile Enterprise Solutions Inc

Ph: 630-315-9581

Email : nares...@aesinc.us.com  || http://www.aesinc.us.com

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