Urgent need ! Call Center Technology Lead Consultant at Farmington Hills, MI
Naresh Soma
Hello Business Partners,
Hope you are doing good..!!
Please find the Job description for Call Center Technology Lead Consultant position in Farmington Hills, MI below and revert back with updated resumes ASAP.
Role : Call Center Technology Lead Consultant
Location: Farmington Hills, MI
Duration: 6+ Months Contract
Respond back with resumes to nar...@silverlinc.com
Job Description
Profile is required to manage Aspect CCT applications.
The role includes expertise in Aspect Call Center Technology solutions, Must have Good Communication and Coordination skills to deal with different Vendors, Business and other internal Teams, should have experience to manage and support contact center voice platform, Call Quality Recording/Monitoring and Outbound Dialer application
Scope of Services
The talent’s skill profile will include the following:
Knowledge and Experience in Contact Center software upgrades for products Mainly with Aspect and other technology like Genesys, Cisco and Avaya.
Extensive Technical and administrative knowledge in Aspect products Specifically ACD, UIP, AQM and CallMiner
Lead installation/deployment effort with the vendor and document technical details (HLD, DDD, BRD and PAR documents)
Build and document Test Plan, Test Cases against requirements.
Good presentations skills, to support Client Manager for preparation of presentation deck.
Excellent communications skills written and verbal
Problem solving techniques
Effectively present technical information clearly and concisely
Documentation – Functional Specifications and Technical References.
Thanks & Regards…. ?
Naresh Soma
IT Recruiter
Silverlinc
Direct : 916-292-8015
Email ;- nar...@silverlinc.com
Yahoo/Gtalk IM : Nareshsoma01