Need ! SFDC Functional Support Analyst at Atlanta, GA
Naresh Soma
Hello Business Partners,
Hope you are doing good..!!!
Please go through with the requirement and let me know your interest
Role: SFDC Functional Support Analyst
Location: Atlanta, GA
Duration: 6 Months Contract
Respond back with resumes to nar...@deegit.com
JOB DESCRIPTION:
10+ years of working experience on the Salesforce Application Maintenance and/or Development.
Must have expertise in SFDC development using Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
Must possess solid technical skills to perform troubleshooting and root cause analysis including Debug log analysis, Batch issues, Integration failures , third party apps integration for high complexity issues and determine proper solutions.
Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
Strong knowledge in designing of custom objects, custom fields, picklist, role-based Page Layouts, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, report folder, report extractions to various format, design of visual force page, record types, dashboards, data loader and email generation according to application requirements.
Expertise in implementing Security/Sharing Rules, Permission Sets, Field Level Security, Record
Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com and Experienced in Service Cloud, Sales cloud for customer portal.
Preferable experience in Salesforce Integration using Web services API like Rest, Bulk and Soap with third party tools like WebMethods, SAP Adaptors.
Experience in managed objects and Third party cloud tools would be preferred
Experienced in Web technologies like HTML, CSS, JSON, Java Scripts and Servlets is desirable
ITIL certified resources preferred. Salesforce Developer Certified resources preferred
Prior Experience at Coke will be preferred.
List the main tasks of the job as it exists today. These should be the critical tasks that are directly tied to achievement of the overall purpose of the job.
Indicate the approximate percentage of time to be focused on each of the main activities.
20% - Business system design/redesign activities, and identify potential impacts on the organization.
30% - Service Request Management and minor Enhancement execution
25% - Assist solution design from functional requirements determination to design and development to testing and support. Problem Management and Root cause Analysis.
25% - Assist in planning, configuration, testing and implementation tasks as required. Co-ordination Offshore, application support and development teams
Knowledge on the SFDC Platform
Client Management/Coordination skills to work with project teams, support teams, integration teams and business stakeholders.
Interact with support leads, IT and Business leads, technical infrastructure and application teams.
Complexity/Problem Solving
Strong development, analytical and troubleshooting skills in the SFDC Applications.
Need to meet obligations in service delivery with respect to all Service Level Agreements with the client.
Best Regards,
Naresh Soma | Sr.Technical Recruiter
Deegit™ Inc | Technology Consulting
Phone (847) 440 2436 Ext. 327
Email nar...@deegit.com