Need ! ERP/QAD Service Delivery Manager - Location : Van Buren Township, MI
Naresh Soma
Hi Business Partners,
Hope you are doing good..!!!
Please go through the requirement and let me know your interest
Role : ERP/QAD Service Delivery Manager
Location : Van Buren Township, MI
Duration : 12 Months Contract
Service Delivery Management (SDM) covers the management of ongoing services to clients. This includes all service support and service management processes (in line with ITIL/ASL definitions) plus others which are required for a specific engagement. SDM roles ensure that the service to the client meets contractual requirements and service level agreements (SLAs). Based on service delivery realization and deviation, the SDM agrees on service improvements together with the client. SDM includes the roles of Service Delivery Manager, Service Management Consultant, Service Coordinator, Service Administrator plus Change, Incident and Problem Managers. It therefore covers tasks from logging & progressing problems & incidents to managing the quality and commercial success of a service to a client.
Qualifications:
• Experienced in ERP Platform – Management skills with the experience leading a multi-location team; must be self-driven and assertive in moving project forward
• Excellent communication, presentation and writing skills required Support ITDR development work meticulously on building client intimacy and rapport
• Experience delivering ERP services to a global company and managing the associated P&L Experience / Expertise / Knowledge in
o QAD eB 2.1 version and above
o Progress 4GL ,Ecommerce, Qxtend
o Unix skill (Scripting, Batch Jobs, CRON management etc)
• Development in .NETUI and Open edge would be an added advantage
• Functional expertise in SCM / /Manufacturing / Finance modules
• Worked in Global Multi National organization – understanding requirements from global perspective
Thorough understanding of SDLC processes and working experience in Requirement Analysis, Functional Specification preparation, Development, Testing and User Training.
• Experience in Optio, Cyberquery would be an added advantage
• Experience in Peer testing and code reviews would be an advantage
• Automotive business domain knowledge – Desirable, would be an added advantage
Responsibilities
• Lead multi-location ERP team in client environment in support of application management and deployments of QAD / Progress DB ERP system
• Collaborate with teams supporting affected applications, business users and plants
• Lead an application teams of 20+ resoruces in multiple locations supporting the operations, deployments and multiple projects across multiple clients. Managing the entire ERP life cycle of the application
• Drive operational improvement, solution new project work and maintain client satisfaction
• Identify new opportunities and work with the client and other suppliers to provide an ERP application roadmap
• Effectively communicate to different levels of management (internal and client) providing various status, problem resolution and progress reporting in a way t
o ensure confidence with the client
• Communication with Cross-functional teams; Manage the P&L and client satisfaction
65% Maintain operational integrity of the Global ERP environment, drive operational improvements, address application incidents as needed and drive ITIL based processes throughout the ERP delivery team
15% Working with sustain team and internal PMO in driving resource requirements to complete the project work
10% Effectively communicate to different levels of management (internal and client) to report on project status, escalation of issues and in a way to ensure confidence with the client
10% Establish fluent communication with business users and assist them in resolving critical (Sev1, Sev2 and Urgent Sev 3 issues)
MS Project; PMP certified preferred
Excellent Communication Skills to drive meetings and work with Cross-functional teams
2-5 years’ Experience working with global teams
Senior Problem Solving and Resolution
High Accountability
Manage larger part of our portfolio
$2-3M annually"
Best Regards,
Naresh Soma | Sr.Technical Recruiter
Deegit™ Inc | Technology Consulting
Phone (847) 440 2436 Ext. 327
Email nar...@deegit.com