READ [EPUB]] Transform Customer Experience: How to Achieve Customer Success and Create Exceptional CX By Isabella Villani in Eng
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By : Isabella Villani
Book Synopsis :
Your customers are your future.Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart.From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments.- Shows you how to address dimensions of diversity in the customer .
Book Detail :
Tittle : Transform Customer Experience: How to Achieve Customer Success and Create Exceptional CX
Author : Isabella Villani
Pages : 288 pages
Publisher : Wiley
Language :
ISBN-10 : 073036836X
ISBN-13 : 9780730368366
Supporting format: PDF, EPUB, Kindle, Audio, MOBI, HTML, RTF, TXT, etc.
Supporting : PC, Android, Apple, Ipad, Iphone, etc.
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