Kguard Security Camera Setup
Trula Muldoon
To get as much info to you as possible, I am connected to the internet via a cable modem to which my router, a D-Link DIR-615, is attached. I have reserved the IP address 192.168.0.2 for the DVR and that is working fine. I have put into place the correct port forwarding details - having changed the media and web ports from their default values to new 'clear' ports (the DIR-615 will only admin on port 80, so I had to change - 2406 and 1012 respectively).
I can connect, using IE7/IE8, to the DVR locally at :1012. I am presented with the normal, as expected login screen - from here, when I click 'login' with no password, I can view the cams and enjoy the software.
If, however, I connect using my DynDNS ( ) or even the WAN IP address of my internet connection then I see the following screen. It almost looks like the same screen, but from here I cannot proceed any further.
Note that the IP address field is now empty and the media port is now '0'. When I click Login, I get a small caption that simply says 'Login failed'. Maybe also worth pointing out that if you look at the icon in the tab heading of the page, this page still appears to be loading - I can wait 20 minutes and it will still show the circular moving 'loading' sprite.
Simply put, I can log into the system through my local LAN using the local 192.xxx network addresses, but if I try from outside the system, I seem to access the server, but there's some problem with the authentication process (I think?).
Did you get this sorted? I purchased one of these a few weeks ago and I can't get the e-mail working! I followed all the instructions but no luck. I haven't got round to viewing over the Internet yet but have viewed over my network. This doesn't work on my iPad tho!
Check to make sure all of your ports are open. Go to your hosted LAN network and visit WWW.CANYOUSEEME.ORG It should pull up your WAN IP address and type in all of your ports that you use for your DVR and see if they are open.
Are you sure you are using the correct WAN IP address at the time you are logging in from the remote location? I have a Dynamic IP and whenever I type in an "Old" IP, it still gives me the login screen but it wont let me login. I then notice that my IP has changed to a different IP, so whenever I type in the right IP, it lets me login.
Might be that something is not loading right in Internet Explorer. Your IE says that its in an unknown zone. IE usually says "Unknown Zone" when it is between one page and the next, before it has decided what zone the new page belongs in. Something is restricting IE from determining what zone to use.
Maybe active x is blocked. You may have to allow active x to run on Internet Explorer if the dvr uses it. Go to tools-internet options-security and set all zones to low if needed. Reset all levels to default or the original settings once done. Though you have a login screen, so I think active x is enabled.
Ahh yes. I forgot to mention firewalls. I would temporarily disable all firewalls on both networks until you get it working. Once you get it working, then go in and configure what can pass through your firewalls.
Finally i resolved it. it was the firewall of the router. i created another roule under the options of firewall to enable access of the local ip (dvr) that i wanted to communicate with over the internet.
I'm pretty impressed with the unit although this is the first one I've ever purchased and setup for my home. The cameras are nice, they take good pictures during the day and decent pictures at night. They are not high def or anything. I have them set on the best recording level and they are more than sufficient.
The lights on the front of the unit are too bright for my taste. I unhooked the ribbon cable leading from the front panel to the MB to shut them of. Yes, I can't use the front buttons or the remote but it doesn't bother me since I can use the mouse to control it or log in remotely which I prefer. When you log in remotely, the web interface isn't that great. Not all of the options are available which would come in handy. I'd like to see the web interface be the exact interface as the on-screen interface.
I bought the unit for a little over $200 on NewEgg and bought the HDD they were bundling it with it (I bought it separate though, the deal was over). It recognized the HDD and the size of it but after formatting it, it still wouldn't recognize it to record on so I sent it back and ordered one that they recommend in the user manual.
Speaking of the user manual, it's not that great. It's very obvious that they do not have anyone with English as their first language writing it. The website is even worse. For example, go to the product page: _in.aspx?mnuid=1555&modid=25&prodid=546
As far as the on-screen interface, it pretty good. I have some complaints with it but for the price, you can't go wrong. Most of it is intuitive, some of it is not. Some of the broken English appears on the on-screen interface too. It boots up quickly and the network settings are simple to configure. There are lots of nice settings in there too!
I originally found this thread because I was having the original problem in the thread, I could log in fine from within the network but outside I could not. I could reach it, just not authenticate. For me, the problem was I forwarded port 80 but not the media port 9000 through the router.
I hate that I have to use Internet Explorer to access the web interface. I use Linux as my primary OS and this sets me back a little. They should have programmed it with a cross-platform method instead of active-x. Also, they support iPhone, Symbian, BlackBerry, BUT NOT ANDROID which sets me back as well. Oh well...
Viewing past videos through the web interface works well but freezes often for me and I tried it on several computers. It flags videos with motion with an exclamation mark so finding the interesting videos are fairly easy.
I'd like to see a wireless model (not wireless cameras but DVR) or support for a wireless NIC that can be plugged into the USB port. Being that it's a watered down Linux version, seems like it should be fairly easy to do. NOT being wireless meant that I had to get an old XP machine, put a wireless card in it (to connect to my lan) and a wired card (because I cannot get cable to my router so it has to go to the XP machine). So I'm using the XP machine as a router for the DVR. Since I needed wireless and it doesn't offer it, I had to come up with this solution which was kind of a pain but not a big deal. Also, I didn't see what license they released their software under, but it is running Linux and if it's GPL, it would be interesting to see what others could do with these units since they are very nice.
I read where some people complained that it only comes with 50' cables but I didn't mind, I just bought some shorter cables and some adapters. It actually saved me from having a large amount of excess wire just coiled up!
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