Vodafone’s European Fibre Push Continues With Spanish Gigabit First

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Janet Denzel

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May 29, 2024, 12:44:51 PM5/29/24

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RingCentral reiterated its previously issued fourth quarter and full year 2023 guidance range on revenue, non-GAAP operating margin and adjusted, unlevered free cash flow, as previously issued on November 6, 2023.

Vodafones European fibre push continues with Spanish gigabit first

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RingCentral is a leading global provider of AI-first cloud-based business communications and collaboration that seamlessly combines phone system, messaging, video, webinars and hybrid events, and contact center. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

The 2023 Gartner Critical Capabilities for UCaaS report, which accompanies the Magic Quadrant report, also reveals that RingCentral is ranked #1 in three out of the six product or service use case categories ranking, as follows:

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact center. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

AI-first: Leveraging the latest advances in generative AI, RingCX helps customers and contact centre employees before, during, and after interactions with automated scoring and monitoring for supervisors.

Rich omnichannel: Seamlessly brings together voice, video and digital channels so agents can easily engage with customers in their channel of choice, with full context to the customer journey and interaction history.

Disruptively packaged and priced: RingCX includes voice, video, 20+ digital channels and AI summaries. The offering is attractively priced at 60 per agent per month, providing major cost savings and pricing predictability.

During interaction: Real-Time AI Summaries provide automatic summaries of the interaction, helping agents significantly improve their interaction follow-up on tasks, which is where agents spend approximately 25-30% of their time.

Workforce Engagement Management add-on: Offers native, generative AI-based automated quality management, coaching, and conversation analytics via the RingSense AI platform. Key benefits include improving agent performance while giving supervisors visibility into every customer interaction.

The partner ecosystem is important to enable workflows between an organisation's existing applications when using RingCX. RingCentral is committed to expanding its third party partner ecosystem for RingCX. Additional integrations, including Hubspot, Microsoft Dynamics, and ServiceNow are coming soon.

RingCX is available in the UK, US and Canada, with France and Germany coming later this quarter. RingCentral continues to rapidly add new features to RingCX to help organisations flexibly and rapidly transition to an AI-first contact centre.

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact centre. RingCentral empowers customers with AI-first conversation intelligence that unlocks insights from their interaction data to accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com/gb/en/ to learn more.

Personalised: Create stunning custom branded event pages in minutes, not hours - no coding experience needed. Templates with fully customisable and modular blocks beautifully showcase agendas, speakers, sponsors, and content.

AI-powered: Coming soon, new AI-based features aimed at simplifying and automating all aspects of events will free up time for organisers and elevate attendee experiences before, during, and after the event. Key capabilities will include:

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact centre. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

2023 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Events, RingCentral MVP, RingCX, RingCentral Webinar, RingCentral Video, RingCentral Rooms, and the RingCentral logo are trademarks of RingCentral, Inc.

Gartner estimates IT communications services spending in India to reach $24.7B in 2023. As more global corporations turn to India to grow satellite offices and develop technology hubs, they need fully compliant, enterprise-grade solutions to ensure business continuity and seamless communications. While non-compliant global cloud telephony solutions are technically available in India, organisations using these services run the risk of audits, which can shut services down with little-to-no notice.

RingCentral is currently available in over 45 countries and supports 18 languages, providing the flexibility and global reach that multinational enterprises need. This new offering will facilitate the deployment of cloud solutions for global organisations with a presence in India.

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact centre. RingCentral empowers customers with AI-powered conversation intelligence that unlocks insights from their interaction data to accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

When looking to the future, 36% of workers believe within the next 20 years, workers will collaborate in virtual workplaces, possibly a signal for working in VR or a metaverse-style environment. As attitudes towards AI shift and become more positive, RingCentral urges business leaders to take advantage of this optimism and consider how they implement this technology to unlock value, efficiencies, and productivity.

When using AI to support work, more than a third (36%) of workers feel good about the quality of the work produced by AI and are most excited for the technology to free up their time (28%). In addition, just under a quarter (23%) believe they could learn new skills with AI in the workplace and 18% believe AI will allow them to be more creative.

Steve Rafferty, VP International, RingCentral comments: Artificial Intelligence (AI) is a game-changer that has the potential to fundamentally transform the workplace. With over a third of workers believing AI and technological advances will have a positive impact on the workforce, business leaders should seize the opportunity to invest in cutting-edge technology that will not only help workers but also unlock even greater value from the workforce.

Statistical margins of error are not applicable to online non-probability polls. All sample surveys and polls may be subject to other sources of error, including, but not limited to coverage error and measurement error. The precision of Ipsos online polls is measured using a credibility interval. In this case, the poll has a credibility interval of plus or minus 3.8 percentage points for all respondents. Ipsos calculates a design effect (DEFF) for each study based on the variation of the weights, following the formula of Kish (1965). This study had a credibility interval adjusted for design effect of the following (n=1,002, DEFF=1.5, adjusted Confidence Interval=+/-5.3 percentage points).

Telephony remains a critical component of hybrid work communications. In a recent third-party study of 17,000 people, results revealed that phone is now the #1 preferred customer communication channel, overtaking email. The majority of Microsoft Teams customers have Microsoft 365 E1 or E3 licenses, which do not include telephony and require customers to purchase a calling plan or a Teams Phone license at additional cost. With RingCentral, telephony is included with all licenses, and customers have a cost-effective and robust solution for an integrated, reliable, cloud-based phone service for Microsoft Teams that offers advanced telephony features, such as call routing, custom call queues, automatic call recording, over 330 pre-built integrations, and industry-leading analytics. In addition, RingCentral provides a smart sidecar panel for quick access to key contacts and advanced call features, like monitor, whisper, barge-in, and queue management, all available on desktop and mobile devices.

Thousands of organisations, especially in industries where customer engagement is critical and communication downtime means major disruption to revenue and operations, have already selected RingCentral for Microsoft Teams for its superior reliability, advanced cloud telephony capabilities, analytics, app integrations, and more. RingCentral for Microsoft Teams 2.0 offers faster load times and a streamlined user interface, resulting in an improved user experience, along with robust capabilities and flexibility.