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Aug 2, 2024, 10:24:22 AM8/2/24

to jiaramusholt

I purchased STARZ subscription for 1 year on Verizon +Play that included a promo where Netflix was supposed to be on Verizon for an year. I was able to pay STARZ through My Verizon portal, setup my account with STARZ and also login to my STARZ account. However, When i go to My Verizon->Account->+Play->Manage->Subscriptions I see both Netflix and STARZ listed in my subscriptions, but Netflix is greyed out (Not clickable, Tile inactive) and STARZ says 'Activation Pending'. Clicking on 'Activate' button on STARZ tile takes me to a new web page but doesn't complete activation. I am not able to login to Netflix since my STARZ subscription has not been active (from Verizon's perspective, but it is active actually, I am able to login and watch STARZ on my TV). I reported this problem to customer service four weeks ago and have been working with multiple reps from them but there is no resolution.

The problem as i understand is simple, my account on STARZ is active but verizon is not notified about it. If someone from backend can activate my subscription in +play manually issue would be resolved but verizon reps are not able to understand this simple fix.

Hello. I have the exact same problem. Was able to register and use Starz, but Verizon keeps saying it is not active. No option to activate or use Netflix. The option is not click-able. Were you able to get yours resolved by any chance? Have been going back and forth with support for weeks now. Verizon support have been of absolutely no help!!

Good luck I've spent 19 hours just on the phone with Verizon customer service not including any of the time I spent on countless chats and all the time I've spent trying to find a fix. I have 2 degrees in the computer field so yes I know what I'm doing. The 19 hours was from 11 calls over a week period. EVERY call said I'd get a call back. They don't know what they're doing at all nor do they give a care.

Mine has been a similar experience so far. What makes me amaze if that Verizon customer service creates a new ticket for me every time i call them and they forget about it. They would not either send an email with ticket# nor would care to update status on the ticket. Now forget about SLA for closing the ticket . Being from an IT background I wonder what is Verizon doing with their production support.

I am running into the same issue. The starz is activated and Netflix activation is pending. I did reach out to the support team multiple times and a support ticket was created - [Edited for privacy]. Each time I check via chat support, I have to go through the same process of explaining the issue. Is there any way to expedite the request?

What ticket status are you talking about? My issue has not yet been resolved. I was neither able to login to Netflix nor did my STARZ subscription got cancelled and got my money back as i asked. At this point i left it feeling cheated. I am just letting my friends know about the fraud that is going with Verizon Plus Play and these subscriptions.

I have not been able to access my Starz or Netflix subscription since paying for the full year back in July. I have called at least a dozen times and have been given 2 ticket #'s with promises that they will get back to me which no one has ever done. This is probably the worst service I have ever had from a company. I have already lost 2 months of my subscriptions without ever being able to log in. The website shows I have the subscriptions but they're both cancelled. The toggle switches to reactivate them just result in "oops we encountered an error". I noticed they're offering the same promo again and my warning to anyone considering signing up is "DON'T DO IT". They keep telling me to work with Starz and Netflix but the Verizon reps who have helped me in the past have messed things up and Netflix or Starz cannot even see I have a subscription.

I have the exact opposite issue! Netflix transitioned perfectly where Starz did not. I cancelled my Starz subscription and went to try activating it only to find it telling me if I did I'd be charged $9.99. it seems stuck in the "sorry to see you go"...

Starz (stylized as STARZ since 2016; pronounced "stars") is an American premium cable and satellite television network owned by Lionsgate, and is the flagship property of parent subsidiary Starz Inc. Programming on Starz consists of theatrically released motion pictures and first-run original television series. Launched in 1994 as a multiplex service of Starz Encore, Starz operates six 24-hour, linear multiplex channels; a traditional subscription video on demand service; and a namesake over-the-top streaming platform that both acts as a TV Everywhere offering for Starz's linear television subscribers and is sold directly to streaming-only consumers.

Starz is also sold independently of traditional and over-the-top multichannel video programming distributors a la carte through Apple TV Channels and Amazon Video Channels, which feature VOD library content and live feeds of Starz's linear television services (consisting of the primary channel's East and West Coast feeds and, for Amazon Video customers, the East Coast feeds of its five multiplex channels).[2][3] Starz's programming has been licensed for use by a number of channels and platforms worldwide, and the brand name is licensed by Bell Media for a companion channel of the Canada-based company's Crave premium service.

Starz and its sister networks, Starz Encore and MoviePlex, are headquartered in Santa Monica, California,[4] with satellite office facilities located at the Meridian International Business Center complex in Englewood, Colorado,[5] and at a small office located on 5th Avenue in New York City. As of September 2018[update], Starz was available to approximately 28.517 million American households that had a subscription to a multichannel television provider (27.675 million of which receive Starz's primary channel at minimum).[6]

Starz (initially stylized as "STARZ!" with an exclamation point) was launched at 8:00 p.m. Eastern Time on February 1, 1994, primarily on cable systems operated by Tele-Communications Inc.; the first two movies aired on the network were dramas released in 1992: respectively, Scent of a Woman[7] and The Crying Game. The network was operated as a joint venture between TCI and Liberty Media (both companies were controlled by John Malone), with TCI owning a 50.1% controlling interest in the channel.[8]

Starz made its debut as the first phase of a seven-channel thematic multiplex that was launched by Starz (then Encore Media Group) over the course of the succeeding eight months, with the remaining six channels being launched between July and September 1994.[9][10] The multiplex was intended to only include six channels, but on May 31, 1993, Encore acquired the pay cable rights to broadcast recent feature films from Universal Pictures released after that year; as a result, TCI/Liberty decided to create an additional premium pay-TV service to serve as a competitor to HBO and Showtime.[9] The network carried the moniker "Encore 8" in its on-air branding as part of a numbering system that was used by Encore's multiplex channels.[11] Early trademark filings indicated that TCI/Liberty's proposed names including "Applause" and "Stars" for the service (the "s" in the latter was ultimately changed to a "z" in the final naming).[citation needed]

Starz's availability was mainly limited to TCI's systems at launch, debuting with a one-month free preview available to prospective subscribers; it would eventually sign its first major carriage agreement outside the TCI group, through a deal with Continental Cablevision in September 1995.[13] Starz was available to an estimated 2.8 million pay television subscribers by 1996, only one million of whom had subscribed to a cable or satellite provider other than TCI.[14] As a startup network, Starz endured major losses during its early years, with total deficits topping US$203 million and annual losses of US$150 million by 1997. It was predicted to lose an additional US$300 million in revenue before it was predicted to break even.[15] In June 1997, Comcast signed an agreement to carry the network on its Pennsylvania and New Jersey systems to replace Philadelphia-based PRISM after that network shut down that October following the loss of its (and sister network SportsChannel Philadelphia's) sports programming to Comcast SportsNet Philadelphia.[16][17] Partly in an effort to get the network's substantial losses off its books, TCI announced a deal on June 2, 1997, in which it transferred majority ownership of the corporate entity that operated Starz, Encore Media Group, to sister company Liberty Media; TCI retained a 20% minority ownership interest in Encore Media Group. Liberty Media assumed the former company's stake in the subsidiary in 1999, following TCI's merger with AT&T Corporation.[8][18]

The network gained carriage deals with many other major American cable and satellite providers by the early 2000s, particularly with the adoption of digital cable, allowing for providers to add channels that they (even with capacity expansions of up to 60 channels) previously had limited room to carry.

Encore Media Group was renamed the Starz Encore Media Group in 2000.[20] As part of a corporate restructuring plan in 2003, Starz Encore Group eliminated 100 jobs in its nine regional offices, and closed four of the offices outright.[21] On March 25, 2005, the Starz Encore Group corporate entity was renamed Starz Entertainment. A few days later, on March 28, 2005, Starz introduced a new logo, and was subsequently rebranded as "starz", in all lowercase.[22]

On November 19, 2009, Liberty Media spun off Starz into a separate public tracking stock called Liberty Starz.[23] On January 1, 2010, Chris Albrecht joined Starz as its president and chief executive officer, then overseeing all of the Starz entities including Starz Entertainment, Overture Films, Anchor Bay Entertainment and Film Roman.[24] On August 8, 2012, Liberty Media announced that it would spin off the Liberty Starz subsidiary into a separate publicly traded company.[25] The spin-off of the subsidiary was completed on January 11, 2013, with Liberty Starz changing its name to Starz as a result.[26]