(Washington, D.C., USA/Hybrid) Coordinator of Member Engagement with the U.S.-Japan Council

[Ryan Hata]

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Thanks to the U.S.-Japan Council for passing along the following job opening.

Job Position: Coordinator of Member Engagement
Organization: U.S.-Japan Council
Salary/Hourly Rate: 52,000 - 60,000, commensurate with experience
Where: Washington, D.C. (hybrid)
Visa Sponsorship:

Description:
Location: Washington, D.C. (hybrid)
Reports to: Senior Director, Member Engagement
Position Type: Full-time, Exempt
Expected Start Date: September 11, 2025

About the U.S.-Japan Council (USJC)

Founded by Japanese Americans, the U.S.-Japan Council is the premier organization dedicated to strengthening U.S.-Japan relations through people-to-people connections.

From high school classrooms to corporate boardrooms, from college lecture halls to the halls of government, we develop and connect leaders from every sector committed to a strong and enduring global partnership.

Through our transformative leadership initiatives, innovative exchange programs, and impactful in-person and virtual events, we bring together leaders at every level to address key bilateral issues. Our community of members across the United States and Japan is a vibrant and diverse professional and personal network. It fosters deep connections and opportunities to make meaningful contributions.

Position Overview

The Coordinator of Member Engagement will have primary responsibility for the administrative and operational support of activities relating to the engagement of members, including membership and regional activities. The role offers the opportunity to contribute to a mission-driven organization while engaging with leaders across the United States and Japan.

Key Responsibilities

Membership

Lead all operational membership activities, including recruitment of prospective members, nominations, invitations to new members, and renewal and retention of existing members, under the supervision of the Senior Director of Member Engagement
Respond to member and donor inquiries in a timely and professional manner.
Support the Regional Council and regional leaders, including preparing call notes and assisting with affinity group activities.
Partner with the Communications team to promote member-led events and share news and recaps for newsletters and reports.
Assist in the planning of the USJC Annual Conference Member’s Day, including creating materials and providing on-site support.
Database & Records Management

Maintain accurate membership data in Salesforce, including records of member information and payments.
Serve as a Salesforce super-user to maintain and improve the functionality and integrity of USJC’s database as it relates to membership.
Financial Management

Process member contributions, renewals, invoices, and reimbursements for regional events.
Coordinate with Finance and Development staff monthly to reconcile membership and donor contributions.
Provide general administrative support for the D.C. office and membership-related tasks across the team.
Regional Activities

Support and assist the Senior Director of Member Engagement in the implementation of regional events and activities.
Provide technical and administrative support for in-person and virtual events, including logistics, marketing, and financial tracking.
Manage event registration and payment links, and address refunds or participant inquiries.
Assist regional chairs with post-event follow-up, including reimbursements and event recaps for newsletters and social media.
Maintain the regional events calendar in collaboration with the Senior Director and other USJC staff.
Other Duties

Provide on-the-ground support for D.C.-based events as needed.
Provide administrative support for the D.C. office.
Support membership-related activities for TOMODACHI programs and coordinate with USJC and USJC Japan team on member invitations.
Assist with technical, administrative and office responsibilities as needed.
Qualifications

Required

Bachelor’s degree with 1–2 years of experience in membership, customer service, sales, or related fields.
Proficiency with Salesforce, Microsoft Office, and Google Workspace, with strong data management and reporting skills.
Excellent communication, organizational, and problem-solving abilities; able to multi-task and work effectively under pressure.
Strong teamwork, professionalism, and discretion in handling sensitive information, with the ability to build positive relationships with staff, members, donors, volunteers, and the public.
Preferred

Experience with payment processing systems (e.g., Stripe) and event coordination, including virtual platforms such as Zoom.
Japanese language skills and familiarity with nonprofit or international organizations.
Demonstrated interest in and commitment to USJC’s mission of strengthening U.S.-Japan relations and honoring its Japanese American roots.
Working Conditions

Hybrid position in Washington D.C.; will be required to report to the D.C. office twice a week; meet with local and traveling staff and members
Occasional evenings and weekends required for events, as well as meetings with colleagues and members in other time zones.
Requires a strong, consistent, and reliable internet connection and be able to establish an appropriate work environment within his or her home for work purposes.
Some travel may be necessary.


The U.S.-Japan Council is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law.

Apply at: Please submit a resume and cover letter outlining your interest and qualifications to hr[at]usjapancouncil[dot]org. Please include “Coordinator of Member Engagement 2025” in the subject line. Applications will be reviewed on a rolling basis until the position is filled.

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