(West Hollywood, CA, USA) Japanese Bilingual Showroom Customer Service & Luxury Goods Valuer via Quick USA

[Ryan Hata]

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Thanks to Carlos Medina (Oita, Japan, 2019-2022) for passing along the following job opening.

Job Position: Japanese Bilingual Showroom Customer Service & Luxury Goods Valuer
Organization: Quick USA
Salary/Hourly Rate: 48k-54k
Where: West Hollywood, California
Visa Sponsorship: No

Description:
A Japanese Luxury Retailer is currently looking for a full time, fully onsite Japanese Bilingual Showroom Customer Service & Luxury Goods Valuer to join their West Hollywood, CA location.

This role involves delivering high-quality customer service, maintaining showroom presentation, and assisting with inventory management and stock organization.

The position also supports the luxury goods valuation process, including item intake, basic authenticity and condition checks, and preparation for appraisal decisions under supervisor guidance.

The ideal candidate is comfortable handling high-value items, has strong English communication skills, and possesses basic to intermediate Japanese proficiency (JLPT N4 or above; fluency not required) for internal communication.|

An interest in learning luxury goods appraisal and market-based pricing is highly valued.

DOE and skills, the pay range for this position would be between the 48k-54k mark

Your main duties would be as follows:
・Replenish and organize stock on the showroom sales floor.
・Assist and serve customers politely and professionally.
・Perform stock take and inventory checks with accurate records.
・Maintain showroom/store cleanliness, visual presentation, and display standards.
・Arrange and coordinate delivery items with operations/logistics flow.
・Handle customer follow-ups and basic service communication.
・Take product photos and write clear product descriptions for listings and customer communication materials.
・Continuously learn luxury goods appraisal and explain item condition factors and market-based pricing context clearly to customers during service conversations.
・Main duty is showroom operations; also support purchase by handling item intake, running first-pass brand/authenticity/condition checks, recording appraisal details, and preparing cases for senior appraiser offer decisions under SOP and supervisor guidance.
Please consider the following qualifications:
・Customer-facing experience in retail, hospitality, service desk, or similar in-person support roles. ・Strong spoken and written English for daily showroom customer service communication.
・Japanese skill is needed for communication with the manager; JLPT N4 or above is preferred.
・Comfort handling luxury items with care and following item-security procedures.
・Basic digital operations skill (POS/CRM/inventory system, spreadsheet, and chat/email updates). ・Availability for shift-based work, including weekends and peak retail periods.

Preferred qualifications
・Hands-on exposure to luxury resale, pawn, appraisal, consignment, or branded goods handling.
・Experience with stock control, reconciliation, and online listing/e-commerce support.
・Japanese proficiency at JLPT N4 or above is preferred; N3 or above is a stronger match.

Apply at: please send your resume to carlos[at]919usa[dot]com

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