(Remote-Optional) Travel Experience Specialist with Inside Travel Group

[Ryan Hata]

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Thanks to Madeline Bradshaw with Inside Travel Group for passing along the following job opening.

Job Position: Travel Experience Specialist
Organization: Inside Travel Group
Salary/Hourly Rate: $47,703 - $52,380
Where: Remote-Optional
Visa Sponsorship: No

Description:
Your role as a Travel Experience Specialist is twofold: proactively seeking opportunities to improve clients’ travel experience and reactively assisting in resolving inbound customer issues, concerns, or requests. As a key member of the Customer Experience team, you’ll play a pivotal role in delivering exceptional customer service while monitoring the day-to-day travel landscape. This includes surveying air and rail services, weather events, and public health risks to keep our travelers informed of any potential disruptions.

No two days are the same for our Customer Experience team, as you'll manage itinerary-related inquiries, provide assistance with missed transfers, and fulfill requests for additional guides or unique travel experiences. You'll also support clients in more challenging situations such as lost items, medical emergencies, or unexpected delays. This is a multitasking role that involves managing the customer support phone line, inbox, and TESS (our customer support ticketing system) to calmly, efficiently, and effectively deliver solutions.

In the fast-paced world of travel, challenges are inevitable. You are the dependable customer support specialist who thrives on resilience and determination, always ready to turn situations around so our customers can continue their journey without a hitch. As part of a dynamic and passionate team, you’ll contribute to delivering unparalleled customer satisfaction while enhancing travelers' lives through memorable cultural experiences.

Key responsibilities:

Answering customer inquiries, requests and issues by telephone and email  
Coordinate with the operations team and travel consultants on customer experience issues 
Handling incidents and issues in TESS
Troubleshoot during service disruptions – earthquakes, typhoons etc 
Liaise with service providers to ensure seamless service delivery 
Participate in projects during low season in order to improve service quality  
Seek every opportunity to enhance clients’ experience within destinations

Apply at: https://careers.insidetravelgroup.com/jobs/6729709-travel-experience-specialist

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