Problem with Jenkins JIRA/LDAP Account setup. Can't access my account

[Daniel]

Hi,

I'm having this problem since about half a year and tried multiple times to contact someone about it via mail, irc, etc. Funny enough it seems impossible to get in contact with someone about problems with the jenkins infrastructure without access to said infrastructure..

The problem:

I can't access my account (username/password) in Jenkins. I can reset my password. I get the reset email and a temporary password. I can use this password to access my profile. I can reset my password using this temporary password and get no errors. But I can't login with this account to JIRA, the wiki or anywhere else. I've tried this about 30 times over the past 6 months. Nothing changed.

I assume there's something messed up with ldap auth?!

Can anyone help me with this or point me to someone who might be able to help _WITHOUT_ me needing access to JIRA to contact him?

Thanks
Daniel

[Daniel Beck]

On 12.02.2016, at 03:05, Daniel <daniel....@gmail.com> wrote:

> tried multiple times to contact someone about it via mail, irc, etc. Funny enough it seems impossible to get in contact with someone about problems with the jenkins infrastructure

Whatever you did, it doesn't look like you emailed the jenkins-infra mailing list. Just a message to #jenkins is too easy to overlook.

I checked and you don't have an account in Jira. My best guess is that you registered mid July 2015 and the accounts were lost due to OSUOSL outage[1]. Is that possible?

1: https://jenkins-ci.org/blog/2015/08/13/update-wiki-and-issue-tracker-outage/

[Daniel]

Hi,

Thanks for the fast reply. Mid 2015 sounds about right. I had an account before (and used it). Is it possible to either readd it or remove the whole account so I can reregister with my email address?