users not found

[Raistlin Majere]

Hi,

I have the following problem in Jenkins: somehow the security system broke and when me, as admin, log in, cannot see any views or management or anything. If I shutdown Jenkins, disable useSecurity in config.xml and restart and go to Manage Jenkins -> Configure Global Security and re-enable Jenkins security, no user is found when trying to add them (see screenshot).

But the user DO exist:

Platform: Windows Server 2012

Jenkins version: 2.19.1

Security configuration: Jenkins own user database, Matrix-based security

If you need further information please ask.

How can I workaround this to re-configure users? Is it possible to reset the users database somehow?

[Martina Riedel]

I don't see a screen shot, but I think I ran into the same thing I think and it was a case issue. My username was martina and the full name was Martina and it was put as Martina in the config.xml. When I give my first and last as full name it doesn't do it.

Check your config.xml for

       <assignedSIDs>
          <sid>Admin</sid>

and double check that the case is the real username and fix to admin if needed.

hth

Martina
   Don't Postpone Joy - Have Fun

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[Raistlin Majere]

The problem is that I cannot reconfigure the security matrix because no user is found when I try to add some user, so this is not the same issue as the one you explain, I'm afraid.

Thanks for you feedback, anyway :)

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