VSphere connection failing with "invalid username password"

[Velusamy Krishnan]

Hi Team,

We are facing Vsphere connection issue from one of our Jenkins master, same credential is working fine when connecting Vsphere from other Jenkins masters.

Connection is able to resume back once we restart the Jenkins service, over period of time this issue occurs again, we suspect credential in memory may be corrupted.

Could you please provide some insight of this issue?

Vsphere Plugin version - 2.26
Cloudbees Version - CloudBees Jenkins Enterprise 2.303.3.3-rolling

Below are the log trace

2022-03-18 07:49:20.121+0000 [id=1294307]       SEVERE  com.vmware.vim25.ws.WSClient#invoke: Exception caught while invoking method: Login
com.vmware.vim25.InvalidLogin: Cannot complete login due to an incorrect user name or password.
        at sun.reflect.GeneratedConstructorAccessor1041.newInstance(Unknown Source)
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
        at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
        at java.lang.Class.newInstance(Class.java:442)
        at com.vmware.vim25.ws.XmlGenDom.fromXml(XmlGenDom.java:253)
        at com.vmware.vim25.ws.XmlGenDom.parseSoapFault(XmlGenDom.java:151)
        at com.vmware.vim25.ws.XmlGenDom.fromXML(XmlGenDom.java:109)
        at com.vmware.vim25.ws.SoapClient.unMarshall(SoapClient.java:253)
        at com.vmware.vim25.ws.WSClient.invoke(WSClient.java:96)
        at com.vmware.vim25.ws.VimStub.login(VimStub.java:1732)
        at com.vmware.vim25.mo.SessionManager.login(SessionManager.java:153)
        at com.vmware.vim25.mo.ServiceInstance.login(ServiceInstance.java:238)
        at com.vmware.vim25.mo.ServiceInstance.constructServiceInstance(ServiceInstance.java:131)
        at com.vmware.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:79)
        at com.vmware.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:69)
        at org.jenkinsci.plugins.vsphere.tools.VSphere.<init>(VSphere.java:75)
        at org.jenkinsci.plugins.vsphere.tools.VSphere.connect(VSphere.java:98)
        at org.jenkinsci.plugins.vSphereCloud.vSphereInstance(vSphereCloud.java:302)
        at org.jenkinsci.plugins.vSphereCloudSlaveComputer.getVMInformation(vSphereCloudSlaveComputer.java:100)
        at org.jenkinsci.plugins.vSphereCloudSlaveComputer.getVmInformationError(vSphereCloudSlaveComputer.java:77)
        at sun.reflect.GeneratedMethodAccessor3264.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.apache.commons.jexl.util.PropertyExecutor.execute(PropertyExecutor.java:125)
        at org.apache.commons.jexl.util.introspection.UberspectImpl$VelGetterImpl.invoke(UberspectImpl.java:314)
        at org.apache.commons.jexl.parser.ASTArrayAccess.evaluateExpr(ASTArrayAccess.java:185)
        at org.apache.commons.jexl.parser.ASTIdentifier.execute(ASTIdentifier.java:75)
        at org.apache.commons.jexl.parser.ASTReference.execute(ASTReference.java:83)
        at org.apache.commons.jexl.parser.ASTReference.value(ASTReference.java:57)
        at org.apache.commons.jexl.parser.ASTNENode.value(ASTNENode.java:55)

Thanks,

Velu