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Very often a support issue turns on the details of a job configuration and/or build results. There should be an option for the user to select one or more TopLevelItem whose config.xml should be included in the bundle. Also for Job, you should be able to select one or more builds from which to include build.xml, log, and optionally other files (or at least a directory listing).
To make the selection simpler, show a list of the last ten builds to have run on the system and offer to include some or all of those build records, and the corresponding job configuration(s).
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