[JIRA] (JENKINS-46123) Restart fails on Windows master with slaves connected. "SEVERE: Restarting VM as requested by username" (Windows service not running as local system account)

[nielsk.jensen@man.eu (JIRA)]

Niels Kristian Jensen commented on JENKINS-46123

Re: Restart fails on Windows master with slaves connected. "SEVERE: Restarting VM as requested by username" (Windows service not running as local system account) The problem was resolved "outside" Jenkins. The user running the Jenkins service (Log-in As) had more rights: I created a job, which simply reboots the server weekly. The user running the Jenkins service was not allowed to "shutdown" the server. IT dept granted the "shutdown" right to the user running the Jenkins service - and somehow this also "fixed" the problem of restarting the Jenkins service after a SW or Plugin upgrade. I'll set this issue to "Fixed" Add Comment

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[nielsk.jensen@man.eu (JIRA)]

Niels Kristian Jensen closed an issue as Fixed

The issue is a user-rights issue. The user running the server needs to be granted the right to "shutdown" system. Jenkins / JENKINS-46123

Restart fails on Windows master with slaves connected. "SEVERE: Restarting VM as requested by username" (Windows service not running as local system account)

Change By: Niels Kristian Jensen Status: Open Closed Resolution: Fixed

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[chetuiyer@gmail.com (JIRA)]

Chethan Mahabaleswara commented on JENKINS-46123

Re: Restart fails on Windows master with slaves connected. "SEVERE: Restarting VM as requested by username" (Windows service not running as local system account) Hi, I have a similar issue. Can someone guide me about possible fix ?   OS - windows 2012 R2 (both Master and Slave) Java - 1.8.0_211 (both Mater and Salve) Jenkins Version - 2.176.2Slave Launch Method - Java Web start, JNLP(Launch by connecting it to the Master)   Issue - I have a project in Jenkins which fails mainly because the slave terminates after 'Starting ServiceWrapper in the CLI mode' during execution.Finds a child process conhost.exe and failed due to Killing as fallback. This is happening only for a project/ pipeline, where I have python script which pings a internal URL (https://URL/ping), invokes the network emulator tool installed, adjust the network latency and also write to a file/ push to ELK. I have a internet proxy set up using .pac file.  It completes all the steps in project, at the end the slave terminates, marking the build as failure  Note - We also have another old version of jenkins 2.76 installed where the same project/ pipeline works with out any issue. Now we want to upgrade to latest jenkins but facing issue with slave getting terminated. I now have to close the network emulator tool every time and restart the jenkins service to bring it back online.  Error as obsreved in Jenkins-slave.wrapper.log:- 2019-07-24 03:51:59,751 INFO  - Stopping jenkinsslave-e__jenkins 2019-07-24 03:51:59,751 DEBUG - ProcessKill 6872 2019-07-24 03:51:59,860 INFO  - Found child process: 6408 Name: conhost.exe 2019-07-24 03:51:59,892 INFO  - Stopping process 6408 2019-07-24 03:51:59,907 INFO  - Send SIGINT 6408 2019-07-24 03:51:59,907 WARN  - SIGINT to 6408 failed - Killing as fallback 2019-07-24 03:51:59,907 INFO  - Stopping process 6872 2019-07-24 03:51:59,907 INFO  - Send SIGINT 6872 2019-07-24 03:51:59,907 WARN  - SIGINT to 6872 failed - Killing as fallback 2019-07-24 03:51:59,907 INFO  - Finished jenkinsslave-e__jenkins 2019-07-24 03:51:59,907 DEBUG - Completed. Exit code is 0   Error as obsreved in jenkins-slave.error.log:- Jul 24, 2019 3:57:23 AM hudson.remoting.jnlp.Main$CuiListener statusJul 24, 2019 3:57:23 AM hudson.remoting.jnlp.Main$CuiListener statusINFO: Terminated Jul 24, 2019 3:57:23 AM hudson.util.ProcessTree getWARNING: Error while determining if vetoers existhudson.remoting.RequestAbortedException: java.nio.channels.ClosedChannelException at hudson.remoting.Request.abort(Request.java:340) at hudson.remoting.Channel.terminate(Channel.java:1040) at org.jenkinsci.remoting.protocol.impl.ChannelApplicationLayer.onReadClosed(ChannelApplicationLayer.java:209) at org.jenkinsci.remoting.protocol.ApplicationLayer.onRecvClosed(ApplicationLayer.java:222) at org.jenkinsci.remoting.protocol.ProtocolStack$Ptr.onRecvClosed(ProtocolStack.java:816) at org.jenkinsci.remoting.protocol.FilterLayer.onRecvClosed(FilterLayer.java:287) at org.jenkinsci.remoting.protocol.impl.SSLEngineFilterLayer.onRecvClosed(SSLEngineFilterLayer.java:172) at org.jenkinsci.remoting.protocol.ProtocolStack$Ptr.onRecvClosed(ProtocolStack.java:816) at org.jenkinsci.remoting.protocol.NetworkLayer.onRecvClosed(NetworkLayer.java:154) at org.jenkinsci.remoting.protocol.impl.BIONetworkLayer.access$1800(BIONetworkLayer.java:48) at org.jenkinsci.remoting.protocol.impl.BIONetworkLayer$Reader.run(BIONetworkLayer.java:264) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at hudson.remoting.Engine$1.lambda$newThread$0(Engine.java:93) at java.lang.Thread.run(Unknown Source) Suppressed: hudson.remoting.Channel$CallSiteStackTrace: Remote call to JNLP4-connect connection to jenkinsmater/IP address:33131 at hudson.remoting.Channel.attachCallSiteStackTrace(Channel.java:1743) at hudson.remoting.Request.call(Request.java:202) at hudson.remoting.RemoteInvocationHandler.invoke(RemoteInvocationHandler.java:286) at com.sun.proxy.$Proxy6.fetch3(Unknown Source) at hudson.remoting.RemoteClassLoader.findClass(RemoteClassLoader.java:209) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.defineClass1(Native Method) at java.lang.ClassLoader.defineClass(Unknown Source) at java.lang.ClassLoader.defineClass(Unknown Source) at hudson.remoting.RemoteClassLoader.loadClassFile(RemoteClassLoader.java:383) at hudson.remoting.RemoteClassLoader.findClass(RemoteClassLoader.java:307) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.defineClass1(Native Method) at java.lang.ClassLoader.defineClass(Unknown Source) at java.lang.ClassLoader.defineClass(Unknown Source) at hudson.remoting.RemoteClassLoader.loadClassFile(RemoteClassLoader.java:383) at hudson.remoting.RemoteClassLoader.findClass(RemoteClassLoader.java:307) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.defineClass1(Native Method) at java.lang.ClassLoader.defineClass(Unknown Source) at java.lang.ClassLoader.defineClass(Unknown Source) at hudson.remoting.RemoteClassLoader.loadClassFile(RemoteClassLoader.java:383) at hudson.remoting.RemoteClassLoader.findClass(RemoteClassLoader.java:307) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at hudson.util.ProcessTree.get(ProcessTree.java:415) at hudson.Launcher$RemoteLauncher$KillTask.call(Launcher.java:1103) at hudson.Launcher$RemoteLauncher$KillTask.call(Launcher.java:1094) at hudson.remoting.UserRequest.perform(UserRequest.java:212) at hudson.remoting.UserRequest.perform(UserRequest.java:54) at hudson.remoting.Request$2.run(Request.java:369) at hudson.remoting.InterceptingExecutorService$1.call(InterceptingExecutorService.java:72) at java.util.concurrent.FutureTask.run(Unknown Source) ... 4 moreCaused by: java.nio.channels.ClosedChannelException ... 7 more Jul 24, 2019 3:57:23 AM hudson.util.ProcessTree getWARNING: Failed to load winp. Reverting to the defaultjava.lang.NoClassDefFoundError: hudson/util/ProcessTree$WindowsOSProcessException at hudson.util.ProcessTree.get(ProcessTree.java:430) at hudson.Launcher$RemoteLauncher$KillTask.call(Launcher.java:1103) at hudson.Launcher$RemoteLauncher$KillTask.call(Launcher.java:1094) at hudson.remoting.UserRequest.perform(UserRequest.java:212) at hudson.remoting.UserRequest.perform(UserRequest.java:54) at hudson.remoting.Request$2.run(Request.java:369) at hudson.remoting.InterceptingExecutorService$1.call(InterceptingExecutorService.java:72) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at hudson.remoting.Engine$1.lambda$newThread$0(Engine.java:93) at java.lang.Thread.run(Unknown Source)Caused by: java.lang.ClassNotFoundException: hudson.util.ProcessTree$WindowsOSProcessException at java.net.URLClassLoader.findClass(Unknown Source) at hudson.remoting.RemoteClassLoader.findClass(RemoteClassLoader.java:171) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) ... 12 more Jul 24, 2019 3:57:23 AM hudson.remoting.Request$2 runINFO: Failed to send back a reply to the request hudson.remoting.Request$2@626d990c: hudson.remoting.ChannelClosedException: Channel "hudson.remoting.Channel@4d834d1e:JNLP4-connect connection to jenkinsmaster/IP Address:33131": channel is already closed Jul 24, 2019 3:57:33 AM hudson.remoting.jnlp.Main$CuiListener statusINFO: Performing onReconnect operation.   Can someone please help with this issue ?   Thanks, Chethan

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