https://accounts.jenkins.io/passwordReset account recovery

[Nicholas Brown]

"If you can't figure this out, contact us to get your account recovered."

Is this the appropriate list to contact about?

I've visited https://accounts.jenkins.io/passwordReset and tried

entering both my UserId and Email but neither sends me an email to

reset my password.

This is my account:

https://issues.jenkins-ci.org/secure/ViewProfile.jspa?name=nickbrown

How to I recover the account?

Thanks,

Nick

[Gavin Mogan]

There's been some changes to the email infrastructure super recently. Can you check your spam folder?

Otherwise you'll have to wait for people with more access.

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[Nicholas Brown]

I've checked my email spam folder.

And tried several times yesterday and today.

I never receive an a reset email.

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[Tim Jacomb]

I think your email address is set incorrectly on your profile

I checked the logs for the service:

May 14, 2020 12:20:18 PM org.jenkinsci.account.Application$User modifyPassword
INFO: User nickbrown reset the password: nickbroon

I then reset the password for myself (and was able to complete the reset):

May 14, 2020 8:50:03 PM org.jenkinsci.account.Application$User modifyPassword
INFO: User timja reset the password: timja...@gmail.com

There's no error in the logs but I guess it's just a fire and forget email, and it's probably trying to send it to 'nickbroon'

Could be reading it wrong, but it probably needs someone to log in to the LDAP server and update your account

Thanks

Tim

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[Olblak]

Hi Nick,

I confirm that your email address was set to your account name.

I changed that to `nick...@gmail.com`

Cheers

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[Nicholas Brown]

That's great thanks. I've been able to request a password reset now.

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