Quantum Metrics Solutions Engineer - Remote
Subash Chandra
This is Subash, - Recruitment Team from Cyma Systems
Please respond with resumes in MS-Word Format with the following details to Sub...@cymasys.com
Job Type: 100% Remote
3+ years (hands-on) with Quantum Metrics Platform Experience:
Role Overview:
The Quantum Metrics Solution Engineer will serve as a subject matter expert (SME) for the Quantum Metrics platform, providing guidance on best practices, executing leadership strategy, and collaborating with cross-functional teams to drive actionable insights. This role requires a proactive, self-starter who thrives in fast-paced environments and enjoys solving complex problems.
Key Responsibilities:
- Provide guidance on leveraging Quantum Metrics platform features and align with leadership vision.
- Collaborate with product, UX, engineering, and business teams to promote services and drive actions based on insights.
- Use Quantum Metrics to analyze user behavior on digital platforms, identifying friction points and opportunities for optimization.
- Monitor real-time data to improve KPIs such as digital adoption, task completion, and customer satisfaction.
- Proactively analyze large volumes of user interaction data to identify patterns, trends, and anomalies impacting customer journeys.
- Detect friction points (e.g., slow loading times, confusing navigation, error messages) and recommend solutions.
- Create dashboards and reports to present insights to stakeholders across teams.
- Develop custom JavaScript functions to capture analytics and satisfy complex use cases.
- Configure alerts, dashboards, and reports for real-time visibility into digital platform performance.
- Utilize Felix AI to integrate session summaries/insights with chat/customer service systems via APIs.
- Create presentations summarizing actionable opportunities to improve operational efficiency.
- Identify at-risk areas and execute action plans to drive platform adoption through business value.
- Collaborate with cross-functional teams to translate insights into actionable strategies and prioritize implementation.
- Hands-on expertise with Quantum Metrics platform and Felix AI.
- Strong problem-solving skills with ability to address complex challenges.
- Self-starter mentality, thriving in fast-paced projects.
- Familiarity with analytical tools such as Adobe Analytics, Salesforce, Tableau, and AI-driven platforms.
CYMA Systems Inc
360 Tolland Turnpike, Suite 2D ,Manchester, CT 06042
860-791-6397 ext 719, 860-791-6372(Fax)
sub...@cymasys.com | www.cymasys.com
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