Merchant denied to share return OTP due to partial amount issue | || AR Collection ||15.04.2025

[MD. Abir Hossain]

Hello

+Amran Hossain Raju Bhai +Badal Dakua Bhai +Shahin Miah Bhai  Bhai rider took this money but didn't show the partial delivery. Now merchant will not share the OTP until the money is returned. Please check and solve this issue.

Shop_Name	AR Collection
Shop_ID	636142
Tracking_ID	Hub Name	Took Money from customer	Deposited	Due
25A4A9WE18GQ62	Feni Hub	150	0	150
25A4A5SA18EVI5	Bagerhat Hub	150	0	150
25A410TH18GYYB	Narsingdi Hub	150	60	90

Kind Regards,

MD ABIR HOSSAIN Hub Manager Redx Logistics Ltd +8801713298935 md_abir...@shopup.org Jatrabari Hub

[Amran Hossain Raju]

@MD. Abir Hossain Bhai, Feni hub send the merchant return charge  payment , I shere here bkash screen shot.

Tracking Id:25A4A9WE18GQ62

[Shahin Miah]

@MD. Abir Hossain  Bhai, Merchant return charge sent from Narsingdi  , 

I shere here bkash screen shot.

Tracking Id:25A410TH18GYYB

[Nahid Islam Omar]

@Badal Dakua  Bhai Any updates on this ?

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Thanks & Regards

Nahid Islam Omar Team Lead 3PL Express Operation Phone: +01648161711 Email: nahid...@shopup.org Web: WWW. REDX.COM

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[Nawazul Sharif]

@MD. Abir Hossain BHai, Take OTP for this
Parcel ID- 25A4A9WE18GQ62

Thanks & Regards,

Nawazul Sharif "Internal Audit" Mobile: 01321215786 Email: Nawazul...@shopup.org Address: SKS HQ, Mohakhali Dhaka-1206 https://redx.com.bd

On Fri, Apr 18, 2025 at 12:02 PM MD. Abir Hossain <md_abir...@shopup.org> wrote:

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[Badal Dakua]

Dear Concern,
Greetings from Bagerhat Hub

We are verifying the customer by calling them. We are talking to the customer. The customer did not pay any charges. The customer was not at the specified location, which is why the parcel was returned.We have provided the audio call record and the call list, please check it out.

Let me know if you need more information. 

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Thanks & Regards

REDX

Badal Dakua Bagerhat REDX Logistics ltd. Cell: +8801998180376 Email:badal...@shopup.org Address:Dashani, Bagerhat sadar Website:www.redx.com.bd

On Fri, Apr 18, 2025 at 12:02 PM MD. Abir Hossain <md_abir...@shopup.org> wrote: