Merchant refused to take return parcel due to wrong Product (26A4A9TH1CFZLC)

[Nahid Islam Omar]

Dear concern,

We received this parcel from (Comilla Hub )
Tracking id: 26A4A9TH1CFZLC
Shop name: AR Collection
Shop id: 636142
Item details: Dress
Available Item: Another dress
Total value: 6540/=
Packaging Type: good packegeing

+KAZI MD EMDADUL HOQUE  Bhai Merchant refused to take the return parcel due to the wrong item. Please check the below attachment and let us know the update.

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Thanks & Regards

	Nahid Islam Omar Team Lead 3PL Express Operation Phone: +01648161711 Email: nahid...@shopup.org Web: WWW. REDX.COM

[KAZI MD EMDADUL HOQUE]

+Nahid Islam Omar bhai

As per our explanation, we have designated the parcel as partially delivered, with the condition of BDT 200, because we received the same parcel. It's important to note that the parent ID was printed by FMH, and we did not create any tags for it. Therefore, there's no possibility of a wrong tag issue originating from our side. We only printed the partial reverse ID that we generated. Furthermore, if we had examined both tags on the parcel, we would have observed that they both belonged to the same merchant, AR Collection.

Consequently, we request the FMH team to gently remove the partial reverse tag and verify the parent ID. We anticipate that this will resolve the issue promptly.

Parent ID- 26A4A6MO1CF14K

Partial ID-26A4A9TH1CFZLC

+Issue Resolution +CONTROL & COMPLIANCE - REDX team for alignment

+Md. Ariful Islam Kabir bhai seeking support here to close the parcel journey.

[Md. Abid Hossain]

+Nahid Islam Omar +MD. Abir Hossain Bhai, As per your shared video, the merchant has stated that these products do not belong to them. If that is the case, it indicates that an incorrect tag may have been pasted from your end.

Additionally, kindly confirm whether this package actually belongs to the concerned merchant.

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

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[Md. Abid Hossain]

+MD. Abir Hossain Bhai, Any update on this?

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

[Nahid Islam Omar]

+REDX IT Please share the CCTV footage for the time mentioned below.

Date:	7-Apr-26
camera:	3
Time:	12:45 AM-12:50 Am

[Md. Tuhin Sarder]

Dear Concern,

Please share the Anydesk number & Email subject to our WhatsApp group.

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Md. Tuhin Sarder

Executive - IT

Shopfront Limited

P: +8801321215817

E: tuhin....@shopup.org

A: ShopUp HQ, 429–432, Tejgaon I/A, Dhaka 1208

 

[Md. Abid Hossain]

+Nahid Islam Omar Till now not found any footage from your end.Please communicate with IT.

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

[Md. Mostofa Tarek]

Dear @Nahid Islam Omar vai, 
Your required CCTV Footage has been uploaded to G-drive. To check, Click Here.

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Thanks & Regards Md. Mostofa Tarek ShopUp IT Shopup Limited P: +8801713469657 E: mostofa.tarek@shopup.org

[Md. Abid Hossain]

+Nahid Islam Omar Bhai, I have already checked this matter. As per the print log, this parcel was printed from your end (Parent ID).

In most cases, merchant packages are processed in this format. Therefore, if the customer has received a wrong product, it is most likely due to incorrect tagging during processing.

Kindly share the accused details. I will close this issue by tomorrow as per our SOP.

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

[Nahid Islam Omar]

+Md. Ariful Islam Kabir Bhai need your assistance here merchant already took this this return parcel from us so we need close this parcel journey from our end.

[Md. Abid Hossain]

+Nahid Islam Omar Bhai, I haven't found any update yet. I will close this issue by today if no feedback is found.

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

[Nahid Islam Omar]

+Md. Abid Hossain Bhai We kindly request an additional 2 days' time regarding this matter. +Md. Ariful Islam Kabir  Bhai is currently in communication with the merchant and is actively trying to resolve the issue.

Therefore, we would appreciate it if you could grant us 2 more days to provide a final update.

[Md. Abid Hossain]

+Nahid Islam Omar Bhai, Any update on this issue?

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

[Nahid Islam Omar]

+Md. Ariful Islam Kabir Bhai Need your approval here

[Md. Abid Hossain]

+Nahid Islam Omar Any update on this issue?

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

[Nahid Islam Omar]

+KAZI MD EMDADUL HOQUE The merchant has claimed that this is a wrong product issue and stated that the parcel was partially incorrect from your end.

However, we contacted the customer regarding this parcel, and the customer informed us that they did not receive any product.

Could you please explain how this was marked as a partial issue? The customer ordered 10 products, and the parcel also contained 10 products. We would appreciate it if you could clarify this situation.

+Md. Abid Hossain bhai please take note that this is not a wrong tag issue; it is a wrong product issue. Also, this merchant is the only one who ships this type of large parcel containing multiple products, so there was no possibility of a mix-up from our end.

[KAZI MD EMDADUL HOQUE]

+Nahid Islam Omar bhai

I have called you multiple times but was unable to reach you. Previously I confessed all my evidence. Parcel was partially delivered, and only the delivery charge was collected from the customer. Therefore, the item quantity would not be changed where item contained with 10 item that you have mentioned. 

+Md. Abid Hossain bhai for alignment

[Md. Abid Hossain]

+KAZI MD EMDADUL HOQUE Bhai, kindly share the customer voice recording here.

Please confirm:

Why the customer returned the parcel.
Whether the customer opened and checked the products before returning them.

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

[KAZI MD EMDADUL HOQUE]

+Md. Abid Hossain bhai

I have tried multiple times to contact the customer and collect information, but I failed. The customer is unwilling to share details regarding the parcel shipped to them on April 9th, 2026. Collecting or sharing information from the customer almost two months+ later will be difficult.

Previously I presented all my evidence with valid justification. If the evidence & justification are not appropriate or valid, please let us know the next steps.

+Md. Ariful Islam Kabir Bhai, did you contact with the customer and merchant both??? Please share your feedback so we can close the issue.

+Md. Rakonuzzaman Bhai for keeping visibility

 

[Md. Abid Hossain]

+Md. Ariful Islam Kabir Bhai, Kindly do the needful and share the required update within EOD.

I have also investigated this issue, and based on the findings, it appears to have originated from the merchant's end. There are no discrepancies in the product quantity or the packaging that indicate any issue on the RedX side.

Accordingly, if no update is founf, I will close this issue by EOD as per our policy.

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert