Merchant refused to take return parcel due to wrong Product (26A4A9TH1CFZLC)

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Nahid Islam Omar

<nahid.omar@shopup.org>
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Apr 28, 2026, 8:32:49 AMApr 28
to Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, KAZI MD EMDADUL HOQUE, jatrabarihub@googlegroups.com
Dear concern,

We received this parcel from (Comilla Hub )
Tracking id: 26A4A9TH1CFZLC
Shop name: AR Collection
Shop id: 636142
Item details: Dress
Available Item: Another dress
Total value: 6540/=
Packaging Type: good packegeing

+KAZI MD EMDADUL HOQUE  Bhai Merchant refused to take the return parcel due to the wrong item. Please check the below attachment and let us know the update.








--

Thanks & Regards

Photo

Nahid Islam Omar

Team Lead

3PL Express Operation

Phone: +01648161711
Email: nahid...@shopup.org
Web: WWW. REDX.COM



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WhatsApp Video 2026-04-28 at 12.07.16 PM.mp4

KAZI MD EMDADUL HOQUE

<kazi.emdadul@shopup.org>
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Apr 29, 2026, 9:01:09 AMApr 29
to Nahid Islam Omar, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
+Nahid Islam Omar bhai
As per our explanation, we have designated the parcel as partially delivered, with the condition of BDT 200, because we received the same parcel. It's important to note that the parent ID was printed by FMH, and we did not create any tags for it. Therefore, there's no possibility of a wrong tag issue originating from our side. We only printed the partial reverse ID that we generated. Furthermore, if we had examined both tags on the parcel, we would have observed that they both belonged to the same merchant, AR Collection.

Consequently, we request the FMH team to gently remove the partial reverse tag and verify the parent ID. We anticipate that this will resolve the issue promptly.

Parent ID- 26A4A6MO1CF14K
image.png
Partial ID-26A4A9TH1CFZLC
image.png

image.png

+Md. Ariful Islam Kabir bhai seeking support here to close the parcel journey.


Md. Abid Hossain

<abid@shopup.org>
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May 2, 2026, 1:16:22 AMMay 2
to KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Nahid Islam Omar, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
+Nahid Islam Omar +MD. Abir Hossain Bhai, As per your shared video, the merchant has stated that these products do not belong to them. If that is the case, it indicates that an incorrect tag may have been pasted from your end.

Additionally, kindly confirm whether this package actually belongs to the concerned merchant.




Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert


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Md. Abid Hossain

<abid@shopup.org>
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May 10, 2026, 3:02:14 AMMay 10
to KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Nahid Islam Omar, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
+MD. Abir Hossain Bhai, Any update on this?



Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

Nahid Islam Omar

<nahid.omar@shopup.org>
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May 12, 2026, 5:44:07 AMMay 12
to Md. Abid Hossain, REDX IT, KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi

+REDX IT Please share the CCTV footage for the time mentioned below.


Date: 7-Apr-26
camera: 3
Time:  12:45 AM-12:50 Am

Md. Tuhin Sarder

<tuhin.sarder@shopup.org>
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May 12, 2026, 6:33:34 PMMay 12
to Nahid Islam Omar, Md. Abid Hossain, REDX IT, KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
Dear Concern,

Please share the Anydesk number & Email subject to our WhatsApp group.
--

 

 

Md. Tuhin Sarder

Executive - IT

Shopfront Limited

P: +8801321215817

E: tuhin....@shopup.org

A: ShopUp HQ, 429–432, Tejgaon I/A, Dhaka 1208


 

Md. Abid Hossain

<abid@shopup.org>
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May 14, 2026, 6:07:45 AMMay 14
to Md. Tuhin Sarder, Nahid Islam Omar, REDX IT, KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
+Nahid Islam Omar Till now not found any footage from your end.Please communicate with IT.

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

Md. Mostofa Tarek

<mostofa.tarek@shopup.org>
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May 14, 2026, 7:43:17 AMMay 14
to Nahid Islam Omar, Md. Abid Hossain, REDX IT, KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
Dear @Nahid Islam Omar vai, 
Your required CCTV Footage has been uploaded to G-drive. To check, Click Here.
--


Thanks & Regards

Md. Mostofa Tarek

ShopUp IT

Shopup Limited

P: +8801713469657

E: mostofa.tarek@shopup.org

Md. Abid Hossain

<abid@shopup.org>
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Jun 6, 2026, 3:45:15 AM (5 days ago) Jun 6
to Md. Mostofa Tarek, Nahid Islam Omar, REDX IT, KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
+Nahid Islam Omar Bhai, I have already checked this matter. As per the print log, this parcel was printed from your end (Parent ID).

In most cases, merchant packages are processed in this format. Therefore, if the customer has received a wrong product, it is most likely due to incorrect tagging during processing.

Kindly share the accused details. I will close this issue by tomorrow as per our SOP.



Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

Nahid Islam Omar

<nahid.omar@shopup.org>
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Jun 6, 2026, 10:54:50 AM (5 days ago) Jun 6
to Md. Abid Hossain, Md. Mostofa Tarek, REDX IT, KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
+Md. Ariful Islam Kabir Bhai need your assistance here merchant already took this this return parcel from us so we need close this parcel journey from our end.

Md. Abid Hossain

<abid@shopup.org>
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Jun 8, 2026, 3:10:39 AM (3 days ago) Jun 8
to Nahid Islam Omar, Md. Mostofa Tarek, REDX IT, KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
+Nahid Islam Omar Bhai, I haven't found any update yet. I will close this issue by today if no feedback is found.

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

Nahid Islam Omar

<nahid.omar@shopup.org>
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Jun 8, 2026, 2:57:26 PM (3 days ago) Jun 8
to Md. Abid Hossain, Md. Mostofa Tarek, REDX IT, KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
+Md. Abid Hossain Bhai We kindly request an additional 2 days' time regarding this matter. +Md. Ariful Islam Kabir  Bhai is currently in communication with the merchant and is actively trying to resolve the issue.

Therefore, we would appreciate it if you could grant us 2 more days to provide a final update.

Md. Abid Hossain

<abid@shopup.org>
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Jun 10, 2026, 1:55:04 AM (yesterday) Jun 10
to Nahid Islam Omar, Md. Mostofa Tarek, REDX IT, KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
+Nahid Islam Omar Bhai, Any update on this issue?

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

Nahid Islam Omar

<nahid.omar@shopup.org>
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Jun 10, 2026, 7:22:16 AM (21 hours ago) Jun 10
to Md. Abid Hossain, Md. Mostofa Tarek, REDX IT, KAZI MD EMDADUL HOQUE, MD. Abir Hossain, Issue Resolution, Md. Ariful Islam Kabir, Joy Talukder, Md Tajel Haque, CONTROL & COMPLIANCE - REDX, ssue Resolution, Return Team, Md. Rakonuzzaman, Md. Mizanur Rahman, CONTROL & COMPLIANCE - REDX, Taposh Ray, MD Mamunur Rashid, Amimul Ihsan Al Mahdy, REDX MH IR Team, Md Rajaul Karim Rone, jatrabarihub@googlegroups.com, Fahim Mostakim Omi
+Md. Ariful Islam Kabir Bhai Need your approval here
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