Re: Merchant refused to take return parcel due to Damage issue Ponno Bari |Jatrabari Hub|| 16.05.2026

[Bekas Debonath]

@Nahid Islam Omar Bhai, We [Barisla Hub] received your mentioned parcels in Damaged condition. 

We have already informed the CMH team about the parcel. We are attaching the referral email below for your cooperation. 

Mail: Damaged parcel issue of - Table Lagbe || 26A5A6WE1COS06 || 10-05-2026||

Parcel ID: 26A5A6WE1COS06 

Bekas Debonath Operation Associate  Barishal Hub | RedX Delivery Contact: 01714-066539 Mail: bekas.d...@shopup.org

On Sat, May 16, 2026 at 5:21 PM Nahid Islam Omar <nahid...@shopup.org> wrote:

Dear concern

Greetings From Jatrabari Hub

+Mohammad Sultan Bhai +Md. Ishraque Anjum Shimul Bhai +Razib Hossain Ridoy Bhai +Abu Sayem Bhai +Bekas Debonath Bhai  Merchant refused to take the return parcel due to damage issues. Please check the attachment below and let us know the update ASAP.

Tracking ID	Shop Name	Shop ID	Item Detalis	Total Value	Packaging type	Delivery Hub	Item Conditio
26A5A3SU1CNS7D	Ponno Bari	1023870	Blender	890	Good packeging	Coxs Bazar Hub	broken
26A428TU1CM7SY	Table Lagbe?	873295	Laptop Table	560	Good packeging	Noakhali Hub	broken
26A428TU1CM7UB	Table Lagbe?	873295	Laptop Table	560	Good packeging	Shayestaganj Hub	broken
26A428TU1CM7TC	Table Lagbe?	873295	Laptop Table	550	Good packeging	Joypurhat Hub	broken
26A5A4MO1CO3HG	Table Lagbe?	873295	Laptop Table	610	Good packeging	Savar Hub	broken
26A5A3SU1CNSMZ	Table Lagbe?	873295	Laptop Table	1400	Good packeging	Kuril Hub	broken
26A425SA1CL9QC	Table Lagbe?	873295	Laptop Table	1340	Good packeging	Sylhet Hub	broken
26A5A6WE1COS06	Table Lagbe?	873295	Laptop Table	510	Good packeging	Barishal Hub	broken

--

Thanks & Regards

	Nahid Islam Omar Team Lead 3PL Express Operation Phone: +01648161711 Email: nahid...@shopup.org Web: WWW. REDX.COM

[Abu Sayem]

Dear Concern,
Greetings from Kiril Hub.
We sent this parcel properly, Kuril Hub did not send any damaged parcels; perhaps it was damaged in transit. Therefore, Kiril Hub is not liable for this issue. CMH also received it in good condition. 

Parcel id:    26A5A3SU1CNSMZ

+CONTROL & COMPLIANCE - REDX Team, Please look at this issue. 

NB: We are returning this parcel due to a price mismatch issue. Not a damage issue. 

Thanks & Regards Abu Sayem Hub Manager (Kuril Hub) www.redx.com.bd p:+8801409971314 e: abusayem@shopup.org

[Md. Abid Hossain]

Dear Concern,

Based on the available evidence, I have closed these issues. All cases have been identified as poor packaging issues. As per our policy, compensation is not applicable for such cases.  

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert

[Razib Hossain Ridoy]

Dear Concern,
Greetings from Savar Hub
This is to inform you that the parcel was properly processed and dispatched from our end in good condition. There was no damage found while handling the parcel at our hub.

Additionally, the customer did not open the parcel, as it was returned before the delivery was completed. Therefore, the damage did not occur from our end.

Savar Hub will not take any responsibility for this parcel issue.

Tracking ID: 26A5A4MO1CO3HG

Sharing the processing CCTV video below

Thanks & Regards Razib Hossain Polash Hub Manager Savar Hub REDX Logistics Ltd. Mobile: +8801401143865 razib...@shopup.org

[Nahid Islam Omar]

+Abu Sayem Bhai +Amran Hossain Raju Bhai +Md. Taufik Ahmmed Bhai  Merchant refused to take the return parcel due to damage issues. Please check the attachment below and let us know the update ASAP.

Tracking ID

Shop Name

Shop ID

Item Detalis

Total Value

Packaging type

Delivery Hub

Item Conditio

26A5A7TH1CP7FP

Table Lagbe?

873295

Laptop Table

550

Good Pakegeing	Bogra Hub	Broken
26A5A9SA1CPRFR

Table Lagbe?

873295

Laptop Table

500	Good Pakegeing	Feni Hub	Broken
26A510SU1CQ45M

Table Lagbe?

873295

Laptop Table

450

Good Pakegeing

Kuril Hub

Broken

[Nahid Islam Omar]

+Mamun Kazi Bhai +Md. Ishraque Anjum Shimul Bhai Merchant refused to take the return parcel due to damage issues. Please check the attachment below and let us know the update ASAP.

Tracking ID

Shop Name

Shop ID

Item Detalis

Total Value

Packaging type

Delivery Hub

Item Conditio

26A513WE1CR7TG

Table Lagbe?

873295

Laptop Table

920	Good packeging	Faridpur Hub	Broken
26A512TU1CQTSS

Table Lagbe?

873295

Laptop Table

560

Good packeging

Sirajganj Hub

Broken

[Amran Hossain Raju]

Dear Concern,
Greetings from Feni Hub.
We sent this parcel properly, Feni Hub did not send any damaged parcels; perhaps it was damaged in transit. Therefore, Feni Hub is not liable for this issue. CMH also received it in good condition. 

Parcel id:     26A5A9SA1CPRFR

[Mamun Kazi]

Dear Concern,
Greetings from Faridpur Hub

This is to inform you that the parcel was properly processed and dispatched from our end in good condition. There was no damage found while handling the parcel at our hub.

Additionally, the customer did not open the parcel, as it was returned before the delivery was completed. Therefore, the damage did not occur from our end.

Faridpur Hub will not take any responsibility for this parcel issue.

Tracking ID:  26A513WE1CR7TG

[Md. Abid Hossain]

Dear Concern,

Based on the available evidence, I have closed these issues. All cases have been identified as poor packaging issues. As per our policy, compensation is not applicable for such cases.  

Regards,

Md. Abid Hossain
Sr. Executive - Audit & Pricing Expert