Problem in loading the webpage

klm1

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Oct 13, 2020, 1:34:18 PM10/13/20

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Hi, I was trying to use the scan function to do some analysis. However, after sending the sequence for scanning, it's been loading forever and it turns out with Gateway timeout. May I ask if you could kindly help to address it? Thank you.

Anthony Mathelier

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Oct 13, 2020, 1:46:52 PM10/13/20

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Thanks for your message. We are aware that there are some problems w/ our server ATM. We are working on it. Sorry for the inconvenience.

On 2020-10-13 7:34 p.m., klm1 wrote:

Hi, I was trying to use the scan function to do some analysis. However, after sending the sequence for scanning, it's been loading forever and it turns out with Gateway timeout. May I ask if you could kindly help to address it? Thank you. --
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Anthony

Anthony Mathelier

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Oct 15, 2020, 7:01:37 AM10/15/20

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The problem should be fixed now.

Amy Xiong

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Oct 17, 2020, 9:47:18 AM10/17/20

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Noted with thanks!

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