UCSC Genome browser error

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Joaquina Delas

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Feb 5, 2024, 6:59:57 AM2/5/24

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Hello JASPAR community,
I was a big user of the public hub in UCSC (specifically mm10). Recently it's showing an error (pasted below) and it cannot retrieve the data from the FTP. I have tried looking through the new website downloads info but I am getting the same error. Is this an issue on my end?

TCP non-blocking connect() to expdata.cmmt.ubc.ca IP 137.82.44.19 timed-out in select() after 10000 milliseconds. A connection timeout means that either the server is offline or its firewall, the UCSC firewall or any router between the two blocks the connection. Couldn't open http://expdata.cmmt.ubc.ca/JASPAR/UCSC_tracks/hub.txt

Thanks in advance,

Joaquina

Anthony Mathelier

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Feb 5, 2024, 11:20:29 AM2/5/24

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Dear Joaquina,

Thanks for raising this issue. The server in Canada that is hosting the data is unreachable at the moment. We are currently looking into this and hope to fix it ASAP. We'll get back to you when it's fixed.