Whatsup Gold Licensing

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Bridget Peral

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Aug 3, 2024, 4:53:38 PM8/3/24

to jarudenat

This post is for customer who are after renewing their existing whatsup gold (WUG) license, but the machine still in the old expired date (due to user do required to perform refreshing the key new date into WUG machine).

WhatsUp Gold contains a service renewal reminder within the WebUi that displays at 90, 60, 30, 7, and 0 day intervals before your Service Agreement ends. This message is only shown one time per period (5 time maximum).

These message will not affect the operation of WhatsUp Gold since licensing is perpetual and not affected by the service agreement renewal. It just a new progressive chase for renewal reminder implement by the manufacturer.

If your initial install was done with online, which means you were not required to generate license.ofa and submit it through the offline activation process, the steps below will update your service agreement renewal date within the license. That is the most easier way.Click Start > Programs > Ipswitch WhatsUp Gold > Manage WhatsUp Gold License. The activation program appears.

Select the Refresh the current license option, then click Next. Follow the instructions to complete the product activation. This will set the Service Agreement information to the new renewal date.

If offline activation was used when WhatsUp Gold was originally installed, follow these instructions. Click Start > Programs > Ipswitch WhatsUp Gold > Manage WhatsUp Gold License. The activation program appears. Select the Deactivate license option then click Next. Follow the instructions to complete the product deactivation.

Just remember, when you renew your WhatsUp Gold license for the software update and upgrade subscription (SUS), you always need to refresh you license on the WhatsUp Gold server, where you activate the license.

To refresh your WhatsUp Gold license:
On the server hosting WhatsUp Gold, refresh your license: Start>All Programs>Ipswitch WhatsUp Gold>Manage WhatsUp Gold License>Refresh. Refreshing the license updated the service agreement to the correct expiration date.