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Autumn Pitz

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Aug 2, 2024, 11:44:08 PM8/2/24

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I have an hp laserjet m1536dnf connected to a wired network of 8 computers. The printer has been able to print and scan as a network standalone and out of blue the scanner was no longer available. I uninstalled the software and when I try to re-install the printer is no longer available as the hp software cannot detect it when you search automatically, through ip address or through hardware address. When I run the ping command the printer is detected. Currently I have the printer shared through one of the computers connected by usb and computers can print but scanner is not available. All the computers are running Windows 7 home premium

Hi Mogotsi,
You should clean and reinstall printer.
Clean mean even from registers in each pc.
Since you have win 7 home edition problems with networking will always happens due to the fact of the OS you poses is not designed properly for networking
You should install driver in each PC. Since your communication is OK with PING you will solve problem with HP printer itself.
First step you should reset default values of the printer itself and than.

You can avoid this problem, as well as some security issues with
printers, by putting all printers in a dedicated VLAN/subnet. You
then apply a firewall or access control list to that interface that
allows printing ports (TCP 8100) in from the clients and print servers
and telnet or ssh in from specified hosts for configuration.

The windows software and windows live photo gallery do not detect the scanner on the printer. I only shared the printer through usb as a temporary solution to get users to have some printing sevice available as the printer is not detected through the network

Unfortunately it is not listed under HP in programs. When attempting to do a complete reinstall the intaller is failing due to a critical error at 99%. The intallment is timing out / taking too long and failing to complete. Would it be something with my windows installer registry or a corrupted file causing this? thanks!

Yes there could be something wrong with Windows installer. It sounds like you received a fatal error. The following document covers many types of fatal errors. You can also check Event Viewer to see if there was a specific code. Let me know what you find out.

I have an hp pavilion dv6 (windows 7) and an hp laserjet 1536dnf. after installing the driver from the hp website, the scan function does not appear on the desktop. the previous advice to go to the start button - all programs - hp did not reveal a way to initiate the scanning application. please advise.

It is a diagnostic utility that can sometimes find and resolve software problems. Let me know what the Print and Scan Doctor says, including if it states everything is working. Are you using Windows 7 32bit or 64bit?

The HP Pavilion dv6 runs on Windows 7 (64 bit). I ran the HP Print & Scan doctor as you previously indicated however, it did not present with an option to "fix scanning." I clicked on "fix printing" and it did not run into any problems. I tried the process twice, with Kaspersky firewall enabled and disabled. Scan icon still missing from desktop.

Per your instructions, I uninstalled and re-installed the Full Feature Software. It was my 4th attempt to download the Full Feature Software and this time, it finally worked! The scan icon immediately appeared on the desktop. Problem solved!

Using Adobe Acrobat XI with Windows 10 and HP Laserjet 1536dnf MFP scanner, I cannot change output page size from 8 1/2 by 14, and custom scan or configure presets only allows automatic papersize. Is there another adjustment to make somewhere?