How To Configure Cisco Ip Communicator

[Yiraika Daimaru]

CiscoUnified Personal Communicator (CUPC) is the client application that integrates into the Cisco Unified Presence Server (CUPS). This client runs on a Windows or Macintosh desktop environment and provides for several integrated communications features such as desk phone control, Instant Messaging (IM), Presence, softphone, communication escalation, and so on. This chapter covers the client installation, configuration, basic and advanced features, and client-side troubleshooting.

It is strongly recommended having LDAP synchronization configured in any CUCM installation. This brief section covers the steps required to configure a user in CUCM without LDAP integration. This is because when LDAP synchronization is enabled, the ability to add/delete users in the CUCM user interface is removed. All users are added or removed via the LDAP management interface. Figure 5-2 illustrates the concepts for the following steps:

The user might not show up for several minutes on the CUP server. If it is taking too long, go to Cisco Unified Serviceability > Tools > Control Center-Feature Services, select the CUP server (publisher if in a cluster), and then start or restart Cisco UP Sync Agent.

When the user has been added to CUCM, it will be synchronized over to the CUP server. There is no need to add the user separately to the CUP server. LDAP synchronization is strongly recommended so most of these steps would not be necessary, and the rest can be done when doing the phone device provisioning in CUCM. For more information on CUCM synchronization with LDAP, refer to the "LDAP System Configuration" section in the Cisco Unified Communications Manager Administration Guide at

A common deployment model is for a single user to have both a desk phone and have CUPC act as a softphone during communications that take place away from the desk. CUPC offers a softphone capability that enables it to act as a phone device on a computer without the requirement of a desk phone, making the desk phone an optional device in a deployment. The use of a desk phone is optional and not required when deploying and configuring CUPC. This section covers the basic steps necessary in setting up an IP Phone to be used with CUPC. Figure 5-4 shows the addition of a physical desk phone.

The SUBSCRIBE calling search space determines how CUCM routes Presence requests that come from the phone. This setting enables you to apply a calling search space separate from the call-processing search space for Presence (SUBSCRIBE) requests for the phone.

The phone now registers to CUCM with the proper settings and user association. Adding the phone allows users to have the option to control their phone through a computer telephony interface (CTI) with the CUPC client. This allows for the added software features offered by the CUPC client and still has a desk phone for a more reliable voice experience.

The next step is to set up a CUPC device in CUCM associated to the appropriate user and potentially connected to a desk phone. The first step in planning for the CUPC device configuration is to understand the naming convention required in CUCM. These requirements follow:

When saved, a new screen comes up that shows what devices are associated to the DN. This field should at least have the CUCP device associated with it. If it is a shared DN with a phone device, two devices should be listed: the CUPC and the phone device. This is shown in Figure 5-9.

Now that the CUPC device is set up in CUCM and the users are configured, the client can be installed, and there will be Presence, desk phone connectivity (CTI), and softphone functionality. These are the basic services that CUPC has available, and in the next section, the advanced features of CUPC will be configured. It is recommended to have these features configured before installing the client.

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Cisco Press products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer...@informit.com and we will process the deletion of a user's account.

Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.ciscopress.com/u.aspx.

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

3a8082e126